Customer Success Manager at Mobility Global in Seoul

Job description

Why Mobility Global? At Mobility Global, our mission is to provide trusted information that helps billions of people build, sell, and own vehicles with confidence. As we shape the next generation of automotive intelligence through innovation, AI, and industry-leading data, we're creating new opportunities for our customers, our business, and our people. The Team: This role offers growth opportunities within the Customer Success Team, focusing on developing client relationship skills, industry knowledge, and product expertise. You may advance within your current role or shift toward a more product-focused position. The team is dynamic and global, responsible for ensuring a successful customer journey through long-term engagement, driving adoption, retention, and growth. Your work may involve migration, onboarding, or managing strategic accounts. What you will do: You will strengthen client relationships and support revenue retention by helping clients achieve their goals with Mobility Global. Through proactive outreach, tailored enablement, and consultative engagement, you will increase product usage, reduce churn, and identify growth opportunities. Your active listening, clear communication, and solution-oriented approach will contribute to delivering high-quality client experience. Plan and execute proactive client engagement activities such as onboarding, adoption, and value reviews in collaboration with Sales, Marketing, Product, and other teams. Educate clients on the capabilities of Mobility Global to boost usage and awareness. Provide tailored training on platform features and new releases based on user roles and workflows. Monitor product usage patterns and translate insights into actionable steps to support renewals and upsell opportunities. Build and maintain strong relationships with senior client contacts, understanding their goals, challenges, and concerns through active listening and empathy. Understand the client’s business context and market environment to recommend practical solutions via education or connecting them with internal experts. Relay client feedback to Product and other teams, ensuring enhancement requests are tracked and addressed. Use CRM tools (e.g., Salesforce, SalesLoft) and internal systems to document activities, manage follow-ups, and meet targets. Prioritize tasks based on importance and urgency, managing multiple accounts effectively. Contribute to team initiatives aimed at improving processes, sharing best practices, and enhancing overall efficiency. Provide guidance and support to team members to ensure quality work. Resolve varied, non-routine client issues with resourcefulness and clear stakeholder communication. What We’re Looking For: Required Qualifications: Bachelor’s degree (preferably in Finance, Economics, or related fields). 3+ years of experience in financial services or a sales/account management role with client engagement, enablement, or adoption activities. Positive, proactive attitude with strong teamwork skills. Excellent listening and communication skills, capable of clarifying technical information for diverse audiences. Proven ability to maintain strong relationships with senior client contacts and ensure high satisfaction. Goal-oriented with strong organizational and multitasking skills in a fast-paced environment. Experience in a consultative sales or client-facing role, handling challenging situations and resolving non-routine issues. Adaptability to leverage past experience for improved approaches. Proficiency in MS Office (Word, Excel, PowerPoint). Final interview candidates must attend at least one in-person interview at the nearest S&P Global office before an offer can be extended. Preferred Qualifications: Knowledge of CRM systems (e.g., Salesforce, SalesLoft) or research platforms. Experience with usage analytics and developing account profiles for engagement strategies. Creativity in proposing new ideas and identifying opportunities for process improvements.