Customer Success Manager - $20-35,000 at Loop AI

Job description

About Loop Loop is building the AI workforce for the restaurant industry. Our AI agents automate complex workflows across finance, operations and marketing—turning fragmented data into clear decisions and action. Built by our in-house team of AI engineers, strategists and industry experts, Loop gives restaurant brands the intelligence and execution power to grow revenue, protect margins and scale. Backed by $14 million in Series A funding , Loop has grown in just four years to serve more than 14,000 restaurant locations , supporting billions of dollars in restaurant revenue across some of America’s most recognizable brands. We bring the capabilities of a sophisticated back office to every location—giving teams more time to focus on their food, their guests and their growth. Behind Loop is a team of entrepreneurs, operators and AI engineers with experience at Uber, Google, Amazon and McKinsey , spanning technology, management consulting and investment banking. With offices in San Francisco, New York, Tampa and India, we’re building the intelligence layer behind the next generation of restaurant operations. About the Role We're looking for an exceptionally bright, highly technical, customer-focused Customer Success Manager to join our growing team. This is not a traditional Account Management or Customer Service role. Success in this position comes from becoming a trusted implementation partner—guiding customers through onboarding, technical integrations, platform configuration, training, and ongoing adoption. You'll work directly with customers, Product, Engineering, Sales, and Operations to ensure every implementation is smooth, every issue is solved quickly, and customers achieve value from day one. Outstanding communication skills are absolutely essential. You'll spend much of your day speaking with US-based customers and internal stakeholders, so you should have native or near-native English fluency , both written and spoken. What You'll Do Own customer onboarding from contract signature through successful launch. Lead customer implementation projects, ensuring timelines and milestones are achieved. Coordinate integrations with POS systems and other third-party platforms. Configure customer accounts and validate data quality. Deliver onboarding sessions and customer training. Troubleshoot technical issues and work closely with Engineering to resolve complex problems. Translate technical concepts into language customers can easily understand. Manage multiple implementation projects simultaneously while maintaining exceptional customer communication. Monitor customer health and proactively identify opportunities to improve adoption. Document customer requirements, workflows, and implementation processes. Become a product expert capable of advising customers on best practices. Work cross-functionally with Sales, Product, Engineering, and Operations to continuously improve the customer experience. Maintain accurate customer records within our CRM and internal systems. Who You Are You are naturally curious, highly organized, and genuinely enjoy solving problems. You thrive in fast-moving startup environments where every day looks different. You communicate with confidence, remain calm under pressure, and enjoy working directly with customers. Required Native or near-native English communication skills (spoken and written). 2+ years in Customer Success, Implementation, Solutions Consulting, Technical Support, Professional Services, or a similar customer-facing technical role. Experience managing multiple customer projects simultaneously. Excellent project management and organizational skills. Highly technically proficient—you don't need to be a software engineer, but you should be comfortable understanding APIs, integrations, troubleshooting, and technical workflows. Strong analytical and problem-solving abilities. Ability to explain technical concepts to non-technical audiences. Comfortable working directly with US customers. Ex