Customer Service Specialist at Dow in Tokyo

Job description

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. About you and this role We have an opening for Customer service specialist who will act as the interface between customers and the business value chain partners to deliver exceptional service to our customers and drive profitability to Dow. Provides solutions to the customer while managing operational needs and collaborating closely with functional partners (Manufacturing, Marketing & Sales, Supply Chain, etc.) to meet company objectives. Responsibilities Executes the order entry process and manages the order fulfillment process for a given business or group of businesses and customers, which are typically priority and foundational customers with a high degree of complexity. Maintains a thorough knowledge of the businesses’ products, businesses, applications, and service offerings. Strengthens customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence. Coordinates activity at assigned customer accounts, proactively address issues and implement solutions. Maintains service levels according to business prioritization Differentiates between customer requirements and Dow capabilities; choose the best/cost effective solution. Supports commercial strategies with Dow customers across multiple businesses. Qualifications Education: Associate degree or higher required. Language Skills: Fluent in Japanese and proficient in English for business communication . Your Skills Communication Skills - Clearly conveys updates and solutions to both customers and internal teams. SAP: Demonstrate technical skills on SAP and other DOW Digital Platforms Operational Excellence: Consistently deliver high-quality outcomes by optimizing processes, eliminating waste, and aligning actions with strategic goals. Customer Mindset Skills - Anticipates needs and delivers service that builds trust and loyalty. Team-Oriented & Independent Skills - Collaborates across departments while confidently managing customer accounts independently. Multitasking Skills - Handles multiple orders and inquiries without compromising accuracy. Additional notes No relocation support is provided on the role. Benefits – What Dow offers you We invest in you. Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing. Here are just a few highlights of what you would be offered as a Dow employee: Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it. Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals. Employee stock purchase programs (availability varies depending on location). Student Debt Retirement Savings Match Program (U.S. only). Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company