Customer Service Representative II at Baxter International in Deerfield, IL

Job description

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Your role at Baxter Responsible for providing timely and effective customer support through various communication channels, including phone, email, fax, and chat. Primary point of contact for customers, responding to their inquiries, resolving issues, and ensuring their needs are met. What you'll be doing Respond to customer inquiries via phone, email, fax, and chat in a timely and professional manner Perform routine tasks, follow standard operating procedures, may at times require interpretation or require following an exception process/procedure, under moderate supervision. Resolve customer complaints and issues in an efficient manner Provide product information, pricing, and ordering details to customers Process customer orders May collaborate with internal teams, such as sales, operations, supply chain, commercial, quality, and finance, to resolve customer issues Maintain accurate records of customer interactions, including notes and follow-up actions Escalate complex issues and/or customer complaints Meet or exceed customer satisfaction targets and key performance indicators (KPIs) Participate in ongoing training and development to improve customer service skills and product knowledge. Other duties as assigned ( What you'll bring : High school diploma or equivalent required; associate or bachelor’s degree preferred 3-5 years of customer service experience Excellent communication, interpersonal, and problem-solving skills Ability to work in a fast-paced environment and handle multiple priorities Working knowledge in Microsoft Office, including Word, Excel, and Outlook Ability to learn and adapt to new systems, processes, and products Strong attention to detail and accuracy Ability to work a flexible schedule, including evenings and weekends (as needed) Previous experience in a customer-facing role Knowledge of medical products or the healthcare industry Experience with customer relationship management (CRM) software Experience with ERP software (e.g., JDE, SAP) We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $43,200 - $59,400 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview. Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a required minimum number of days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission. The flexible workplace policy is subject to local laws and legal requirements. At its discretion