Customer Service Representative - German and English at Enovis in Lisbon

Job description

Quem somos SOBRE A ENOVIS™ A Enovis Corporation (NYSE: ENOV) é uma empresa de tecnologia médica orientada pela inovação e focada no crescimento, dedicada ao desenvolvimento de soluções clinicamente diferenciadas que geram resultados visivelmente melhores para os pacientes e transformam os fluxos de trabalho. Impulsionada por uma cultura de melhoria contínua, talento global e inovação, a ampla gama de produtos, serviços e tecnologias integradas da empresa promove estilos de vida ativos na ortopedia e além. Para mais informações sobre a Enovis, visite https://www.enovis.com . Who We Are ABOUT ENOVIS™ Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit www.enovis.com . As suas responsabilidades | What You'll Do Customer Service Representative – DACH (Permanent, Full Time) German and English Location: Global Business Technology Hub – Lisbon, Portugal Enovis™ is a medical technology company focused on developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, extraordinary talent, and innovation, we ‘create better together’ by partnering with healthcare professionals. Our extensive range of products, services, and integrated technologies fuel active lifestyles. #CreatingBetterTogether www.enovis.com Are you passionate about patient care and helping people live active lives? Are you curious about what it means to create the next generation of medical technology and be part of a growing global company committed to Creating Better Together™? As a key member of the Customer Service Team, you will play an integral part in supporting the various business units of our European direct markets. Position Summary We’re looking for a passionate and energetic Customer Service Agent to join our team. In this role, you’ll be the key point of contact for our customers - managing accounts, processing orders, and resolving inquiries and concerns with professionalism and care. As a CS Agent, you’ll bring a strong understanding of our products and services, coupled with excellent communication skills and a solutions-oriented mindset. Your ability to stay organized, proactive, and focused on customer satisfaction will make you an invaluable part of our team. You will also provide technical guidance and operational support to your local CS team. Essential Functions Receive and process incoming customer orders accurately Communicate order and fulfillment issues to field Sales and Customers Ensure record accuracy by maintaining data integrity during the order entry process Manage orders from entry through delivery, resolving billing issues promptly Collaborate cross-functionally with Customer Service Teams, Sales Operations, Pricing & Master Data, and Accounts Receivable teams to ensure accurate order and customer information Identify and suggest process improvements and contribute to knowledge base updates Support fellow Customer Service team members as needed Follow up on internal holds related to customer credits Apply proper complaint handling procedures and understand stakeholder roles Provide daily phone support and maintain voice communication activity Oversee daily operations, onboarding, and system housekeeping while ensuring consistent service delivery A strong team player, capable of influencing and engaging effectively at all organizational levels Highly adaptable and flexible, capable of adjusting to changing priorities What We Need Education, Experience and Eligibility: Minimum 2+ years of experience in a custome