Customer Service Representative at Sutherland in Cairo

Job description

This is a full-time on-site role located in  Cairo  for a  Customer Service Specialist . In this role, the Customer Service Specialist will be responsible for delivering  exceptional customer support , addressing inquiries, resolving issues, and maintaining high levels of  customer satisfaction . Your  day-to-day responsibilities  will include: 📞 Handling customer interactions with  efficiency  and  empathy . 🛠️ Providing  tailored solutions  to meet customer needs. 🌟 Ensuring a  positive customer experience  through  effective communication  and  professional phone etiquette . If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team! 🚀 We’re Hiring Talented People! 🌟 Fresh Grads & Dropouts  are welcome to apply! 🎓 🔑  What we’re looking for: ✅  Fluency in English  is a MUST! (B2/C1 level) 🇬🇧 ✅ Strong skills in  Customer Service  &  Customer Support  🤝 ✅ Proven ability to  enhance Customer Satisfaction  &  Customer Experience  💯 ✅  Problem-solving ,  active listening , &  attention to detail  👂💡 ✅ Experience in a  customer-facing role  and familiarity with  CRM tools  is a plus! 🖥️ ✅  Flexibility  with  night & overnight shifts  is essential 🌙 ✅ Proficiency in  professional phone etiquette  &  communication techniques  is a plus 📞💬 💼 If you’re passionate about making a difference and love helping customers, we want YOU! 🌟 All your information will be kept confidential according to EEO guidelines.