Senior Parking Attendant - Parking Services - UTK at University of Tennessee System in Knoxville, TN

Job description

This position supports short-term and event parking for visitors, vendors, guests, students, faculty, and staff. The employee operates computerized parking payment systems, payment terminals, and applicable access-control equipment while following established rates, cash-handling procedures, and customer service standards. Booth Operations and Payment Collection Complete assigned opening, operating, and closing procedures; verify fees using approved rates, parking duration, validations, and event instructions. Accept approved payment methods, make change, issue receipts, and record transactions in computerized parking payment systems. Assist with routine ticket, payment, and entry or exit questions; verify permits, reservations, validations, or event credentials when required. Operate applicable gates within established procedures; document authorized adjustments and refer requests requiring approval. Cash Accountability and Shift Reporting Verify the starting cash fund; safeguard money, receipts, keys, and transaction records throughout the shift. Balance collections against system reports, document discrepancies, complete cashier reports, and transfer funds through established procedures. Record authorized voids, refunds, validations, and no-charge transactions; secure the booth and assigned equipment when unattended or at shift end. Customer Assistance and Communication Explain parking rates and procedures; provide campus directions and information about available parking, accessible spaces, and event destinations. Remain professional when addressing complaints and refer unresolved concerns to appropriate staff. Report congestion, equipment malfunctions, safety hazards, unusual activity, and access concerns; communicate unresolved issues during shift changes. Workstation Care and Related Support Keep the booth and immediate work area clean and orderly; check and replenish assigned supplies. Participate in training on payment systems, equipment, parking procedures, and customer service; perform other related duties. Required Qualifications Education: High school diploma or equivalent. Experience: One year of cashiering, cash-handling, or customer service experience. An equivalent combination of education, training, and experience may be considered consistent with university classification requirements. Knowledge Skills and Abilities Knowledge of basic cash-handling and customer service practices. Skill in basic arithmetic, making change, processing payments, communicating courteously, and maintaining accurate records. Ability to learn parking payment software, payment terminals, and applicable gate equipment; understand rates and operating instructions; and balance assigned collections. Ability to remain attentive during repetitive transactions and heavy traffic, identify concerns, and request appropriate assistance. Preferred Qualifications Education: Training in cashiering, customer service, or computerized point-of-sale operations. Experience: Experience operating a computerized cash register or point-of-sale system, balancing cash drawers, or working in parking, visitor services, or event operations. Knowledge, Skills, and Abilities: Familiarity with parking validations, shift reports, access-control equipment, and communicating with customers in busy service environments. Work Location Knoxville, Tennessee. This position works onsite in a parking booth, cashier station, and adjacent parking areas. Assignments may include evenings, weekends, and university events. Work may involve sitting, standing, reaching, walking, vehicle traffic, noise, exhaust, and outdoor weather conditions. Compensation and Benefits UT market range: MR03 Find more information on the UT Market Range structure here Find more information on UT Benefits here About the Department Parking & Transportation supports the University of Tennessee, Knoxville’s academic mission and campus activities through parking administration, transportation services, vis