Customer Service Representative at Alpha Insight in Hollywood

Job description

Job Summary We are seeking a motivated Customer Service Representative to provide professional assistance, build positive customer relationships, and support a welcoming customer experience. This role is ideal for individuals who enjoy working with people, communicating effectively, understanding customer needs, and contributing to a collaborative team environment. Responsibilities Welcome and assist customers in a friendly and professional manner. Answer customer questions regarding products and services. Identify customer needs and provide appropriate information and assistance. Present products and services clearly and professionally. Support customer satisfaction and relationship-building initiatives. Follow up with customers when appropriate to ensure a positive experience. Address routine customer concerns and help identify suitable solutions. Support promotional and customer engagement activities. Maintain accurate records of customer interactions and activities. Communicate customer feedback to appropriate team members. Collaborate with team members to meet service and customer experience goals. Participate in ongoing training and professional development. Benefits Paid training Career advancement opportunities Professional development programs Supportive team environment Hands-on customer service experience Performance-based growth opportunities Employee recognition programs Ongoing mentorship and coaching High school diploma or equivalent required. Strong communication and interpersonal skills. Customer-focused and professional attitude. Positive, friendly, and outgoing personality. Strong listening and problem-solving abilities. Excellent organizational and multitasking skills. Reliable, adaptable, and self-motivated. Ability to work effectively independently and as part of a team. Previous customer service, retail, hospitality, or sales experience is a plus but not required. Competitive Salary: $53,000 – $59,000 per year. Full-time employment with a professional and collaborative team. Career growth and advancement opportunities. Professional development and ongoing learning opportunities. Opportunities to strengthen marketing, communication, project coordination, and strategic planning skills. Exposure to a variety of marketing initiatives and business projects. Supportive environment that encourages creativity and new ideas. Opportunities to take on additional responsibilities as you grow within the organization.