Customer Service Representative at Alpha Insight in Fort Lauderdale, FL

Job description

Position Overview The Customer Service Representative provides professional assistance to customers by answering questions, handling requests, and coordinating follow-up. The position plays an important role in maintaining a positive and responsive customer experience. Key Responsibilities Respond to customer inquiries by phone, email, and in person Provide accurate information about company services and processes Assist with scheduling and appointment confirmations Document customer interactions and update records Follow up on customer requests Communicate customer concerns to the appropriate team members Help resolve routine customer questions Maintain a professional customer service environment Strong verbal and written communication skills Friendly and professional approach Good organizational and problem-solving skills Basic computer and data-entry abilities Ability to manage multiple requests Dependable and punctual Previous customer service experience is preferred but not required Competitive Salary: $53,000 – $59,000 per year. Full-time employment with a professional and collaborative team. Career growth and advancement opportunities. Professional development and ongoing learning opportunities. Opportunities to strengthen marketing, communication, project coordination, and strategic planning skills. Exposure to a variety of marketing initiatives and business projects. Supportive environment that encourages creativity and new ideas. Opportunities to take on additional responsibilities as you grow within the organization.