Customer Service Field Engineer - Diemme Filtration, part of Sandvik Rock Processing Group at Sandvik in Austin, TX

Job description

Sandvik has a strong platform based on our world-class R&D capabilities, and premium, high-tech products. We are at the forefront of automation, digitalization and electrification, and sustainability is an integral part of how we do business. We seek bright, curious, and forward-thinking multi-cultural team members who are motivated by serving customers and employees, in future proofing business and thrive in an inclusive learning culture. We offer competitive wages and benefits , strong support for learning and professional development , and opportunities to grow a successful, rewarding career in a diverse, collaborative, and globally connected organization that values innovation, fairness, and long‑term impact. Diemme Filtration, part of Sandvik Rock Processing, is a global leader in industrial solid-liquid separation equipment. We design highly customized filter presses, thickeners, and dewatering solutions that help mining and industrial customers recover water, reduce waste, and improve process efficiency. Diemme is particularly recognized for its large-scale tailings filtration technology, engineering flexibility, and industry-leading range of automation and filter press platforms. Diemme® Filtration has the widest range of filters available on the global market in terms of size, design and technical characteristics. The equipment is tailor made and designed according to the needs of the specific application. In the solid-liquid filtration segment, Diemme Filtration leads the industry with its ability to customize systems, with a variety of sizes and degrees of automation from semi-automatic to fully automated. ​​​​​​​​​​​​This role can be located in any location, USA This Field Service role will spend significant time on-site (mining sites) troubleshooting and customizing solutions with customers. Key responsibilities include: Provide field and remote technical support for the current and future installed base of Diemme Filtration equipment across the assigned U.S. territory. Support installation, commissioning, maintenance, troubleshooting, customer service activities, spare-parts strategy and sales/project execution to maintain customer satisfaction and equipment performance. Key Responsibilities: Cover the assigned geographical area for field activities, including installation, commissioning and maintenance. Manage local customer service activities, including maintenance, spare parts and technical assistance. Support the Sales Manager and/or sales representatives during prospective customer visits and sales meetings to explain service capabilities. Support project execution and, when required, supervise installation, start-up and commissioning of Diemme Filtration scope of supply. Provide technical support for filter equipment on site and remotely; diagnose and troubleshoot filters and related supplied equipment, escalating to and initially receiving guidance from Italy as needed. Maintain positive customer relationships and communicate professionally with customer contacts. Support implementation of IoT services. Collaborate in executing spare-parts strategies for customers and Diemme Filtration. Manage spare parts held at various warehouses. Minimum Qualifications: Bachelors degree in an Engineering Discipline or related field plus minimum 4 years experience in sales roles or total experience of 8 years in sales in aftermarket products or Associates technical degree/certification with 6 years experience in Field Service of industrial/heavy equipment service Experience in the mining, aggregates, construction or adjacent capital-equipment industry. Ability to read mechanical and electrical drawings. Knowledge of mechanical/electrical installation, machine commissioning and machine maintenance. Basic automation skills, including PLC controls and checking electrical wiring; PLC experience is a plus. Hydraulic and mechanical inspection, troubleshooting and problem-solving skills. Customer relationship and communication