Customer Service Agent at Alpha Insight in Fort Lauderdale, FL

Job description

Job Summary We are seeking a friendly, motivated, and sales-focused Customer Service Agent to engage with customers, understand their needs, and recommend products and services that provide value. This role combines customer service, relationship-building, and sales responsibilities in a dynamic environment. Responsibilities Welcome and engage with customers in a friendly, professional manner. Present products and services based on customer needs. Identify sales opportunities and recommend appropriate solutions. Follow up with prospective and existing customers to support sales growth. Build strong customer relationships and encourage repeat business. Support promotional and customer acquisition initiatives. Maintain accurate records of customer interactions and sales activities. Collaborate with team members to achieve sales and customer engagement goals. Participate in ongoing sales training and professional development. High school diploma or equivalent required. Strong communication and interpersonal skills. Confident, outgoing, and customer-focused personality. Goal-oriented and motivated to achieve results. Strong relationship-building and problem-solving abilities. Excellent organizational and multitasking skills. Reliable, adaptable, and self-motivated. Previous experience in sales, customer service, retail, hospitality, or promotions is a plus but not required. Competitive salary of $48,000 – $53,000 per year. Full-time employment. Opportunities for professional growth and advancement. Ongoing training and skill development. Opportunities to develop leadership, communication, and client-management skills. Collaborative and supportive work environment. Exposure to a variety of campaigns, clients, and communication projects. Opportunities to take on additional responsibilities as you grow within the organization. Clear pathways for long-term career development.