Customer Operations Supervisor at Securian Financial in Saint Paul

Job description

Overview: Lead a high-performing operations team dedicated to delivering exceptional service and operational excellence for Employer Benefits Solutions clients and customers. The Supervisor is accountable for achieving service, quality, productivity, and compliance objectives while fostering a culture of accountability, continuous improvement, and associate development. Working collaboratively with leaders and business partners across Operations and the enterprise, this role drives process improvements, manages operational risk, and ensures the successful delivery of critical business outcomes that support clients, customers, and the organization. Success in this role requires strong people leadership, sound operational judgment, the ability to navigate change, and a commitment to delivering exceptional outcomes for customers, clients, and the business. Responsibilities include but not limited to: Supervises the daily activities of support or production team members; does not typically perform the work supervised. Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors. Establishes quality control procedures, scalable solutions and continuous improvement while making sure the work is handled equitably. Problem solving guided by policies and procedures; receives guidance and oversight from manager. Audits & monitors compliance with company policies. Relationship management – develops strong relationships with external and internal partners. Qualifications: Corporate formal leadership experience (minimum 1-2 years), with skills to motivate and develop staff in a fast-paced, customer service-focused environment. Strong interpersonal, written, and verbal communication skills to interact with various levels of associates within the enterprise and externally with our clients and customers. Effective organization, time management and planning skills to manage multiple priorities, meet established deadlines, maintain high quality standards, work under pressure, and handle large volumes and diverse service requests. Effective decision-making skills to determine when exceptions are appropriate and to independently resolve matters in a timely manner. Strong collaboration skills to effectively lead and influence across teams/departments/stakeholders. Continuous improvement mindset. Preferred Qualifications: Dedicated to associate development. Able to effectively build and maintain strong internal and external relationships (i.e. EBS, Ochs, technology, financial reporting). Securian Financial believes that meaningful in-person collaboration is an important part of our culture. Our hybrid work model gives associates the flexibility to work both remotely and in the office while fostering connection, learning, and innovation. Associates who live within a 90-minute commute of our Home Office in St. Paul, Minnesota spend 3 or more days each week working from the office. Preferred Skills: Change Agility, Client Communication, Employee Development, Leadership, Process Improvements The estimated base pay range for this job is: $70,000.00 - $135,500.00 Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team. Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job – it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here: Paid time off: We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from w