Customer Onsite Shift Lead, DoorDash for Business at Doordash

Job description

About the Team DoorDash for Business is an exciting new arm of the DoorDash platform, focusing on providing meals solutions to companies. We're building and scaling new ways to delight our corporate customers, by leveraging the DoorDash platform and focusing on the white-glove experience. About the Role The OSS Shift Lead is the operational backbone of the day-to-day shift. This role owns real-time coordination of OSS (On-Site Staff), ensuring shifts are properly staffed, issues are resolved quickly, and communication flows seamlessly between the field and central operations. You are the “control tower” during your shift — responsible for keeping operations running smoothly and stepping in when things go off track. You're excited about this opportunity because... Shift Management & Staffing Assign OSS to shifts and ensure full coverage across all active jobs Monitor attendance, lateness, and no-shows; take immediate corrective action Backfill gaps in real-time by reassigning or escalating Real-Time Operations Oversight Troubleshoot issues (e.g., late arrivals, setup problems, participant confusion) Escalate critical issues with clear context and proposed solutions Communication Hub Serve as the primary point of contact for all inbound/outbound OSS communication during shift Respond to OSS questions, issues, and updates quickly and clearly Coordinate with internal teams (Ops, Support, Launchers etc.) as needed What Good Looks Like All shifts are fully staffed with minimal last-minute scrambling OSS know exactly where to be and what to do Issues are resolved quickly without escalation when possible Communication is fast, clear, and proactive Participants have a seamless experience on-site We're excited about you because... 1–3 years in operations, logistics, hospitality, or similar fast-paced environments Strong real-time decision-making and problem-solving skills Excellent communication (written + verbal) Comfortable managing multiple workflows simultaneously Highly reliable and responsive Nice to Have Experience in dispatch, shift scheduling, or gig workforce management Familiarity with last-mile logistics or on-demand operations About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaini