Customer Insight Analyst at Corpay in Prague

Job description

Your role General - Data Analytics - P3 - CZE What you'll be doing What We Need Corpay is currently looking to hire a Customer Insights Analyst within our Fleetcore division. This position falls under our International Vehicles Payments line of business and is located in Prague, Czech Republic. In this role, you will help transform customer service from a traditional cost center into a strategic growth engine by supporting data-driven decision making across customer lifecycle management, retention, portfolio development and operational excellence. You will analyze customer behaviour, identify growth and retention opportunities, build analytical models and provide actionable insights that improve customer value, operational efficiency and business performance. You will report directly to the Head of Commercial Operations & Automation and regularly collaborate with Customer Service, Credit, Sales, BI and Automation teams. How We Work As a Customer Insights Analyst, Corpay will set you up for success by providing: Assigned workspace in the Prague office Company-issued equipment Role Responsibilities Maintaining and developing reporting focused on customer portfolio performance, customer retention, customer lifecycle and operational effectiveness. Analyzing customer behaviour and identifying opportunities to improve retention, increase customer value and prevent customer attrition. Supporting the development of churn prediction models and early-warning indicators for declining customer engagement or volume. Performing regular portfolio segmentation to identify key customer groups, revenue opportunities and areas requiring proactive intervention. Preparing monthly and quarterly performance reports, dashboards and presentations for leadership teams. Partnering with automation specialists to designing scalable, data-driven processes and workflows. Supporting the identification, prioritization and measurement of commercial operations initiatives. Analyzing the effectiveness of retention, upsell and customer engagement activities and providing recommendations for improvement. Conducting ad-hoc analysis to support business decisions, operational improvements and strategic initiatives. Translating data into clear business insights and recommendations for stakeholders. Qualifications & Skills 4+ years of relevant professional experience. Bachelor's degree in Business, Analytics, Finance, Mathematics, Statistics, Economics, or a related field preferred. Excellent MS Excel skills are required. SQL knowledge is a must. Fluent English with strong written and verbal communication skills. Relevant experience in analytics, business analysis, operations, customer lifecycle management or similar disciplines. Strong analytical and problem-solving skills with the ability to turn data into actionable insights. Experience working with large datasets and multiple data sources. Strong attention to detail while maintaining a commercial mindset. Ability to work independently and manage multiple priorities in a fast-paced environment. Curious, proactive and comfortable challenging assumptions through data. Interest in automation, process improvement and operational excellence. Experience with Power BI, Tableau or similar reporting tools is an advantage. Benefits & Perks 25 days’ annual leave per year (pro-rated) 3 paid sick days annually 2 additional paid days off once annual leave entitlement has been exhausted 2 paid volunteer days each year Flexible benefits allowance of 15,600 CZK per annum, which can be used towards a Multisport card, retirement insurance contributions, or cafeteria benefits Subsidised workplace massages, with Corpay covering 50% of the cost Preferential T-Mobile mobile tariff rates for personal use Wedding or registered partnership gift Gifts to celebrate life milestones and long-service anniversaries Employee referral bonus program Birthday breakfast celebrations Company-sponsored sports and wellbeing activities Access to online lea