Customer Growth & Activation Specialist at eBay

Job description

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. Customer Growth & Activation Specialist, WHI Solutions Building the technology that powers automotive ecommerce. WHI Solutions, an eBay company, is an enterprise SaaS technology company powering the automotive parts industry. Our Nexpart platform is the B2B ecommerce marketplace that connects thousands of parts buyers and sellers across North America. Repair shops, dealerships, distributors and manufacturers use it to find, price and order parts, driving over $5 billion in transactions every year. We're a technology-first company building at the cutting edge of automotive ecommerce. From AI-powered parts buying to business intelligence, we keep pushing what a B2B marketplace can do for the people who keep vehicles on the road. Our team has been building together for decades, with a hand on the pulse of the automotive ecommerce marketplace the whole way. When you join WHI, you join a culture of builders: collaborative, welcoming, and serious about doing great work. We're looking for smart, focused, energetic people who are technology-forward and bring an open mind to new ideas. If that sounds like you, join WHI today! The Role and Opportunity The automotive B2B ecommerce market is evolving. Parts buyers increasingly expect the same easy, multi-vendor buying experience they get in almost every other industry, and Nexpart is built to deliver it. To capture this demand, WHI is building a new Customer Growth & Activation team that brings new parts buyers onto Nexpart, gets them actively ordering, and deepens engagement with the customers we already serve. We are now seeking Customer Growth & Activation Specialist to join our team of Specialists. The ideal candidate has experience in inside sales, SDR/BDR, customer onboarding or customer success, and enjoys a high volume of customer conversations. The candidate must be self-motivated, organized, and able to learn software quickly and explain it simply to repair shops, dealerships and distributors. This person will report to the Supervisor, Customer Growth & Activation. What you will do: Run outbound prospecting to target repair shops, dealerships and distributors through calls, emails and sequences Qualify interest, explain how Nexpart fits each customer's parts-buying workflow, and get them signed up Lead onboarding and activation outreach: set up new accounts, connect customers with their suppliers, and guide them to their first orders Engage existing customers to re-engage low-activity accounts and introduce features they aren't using Execute assigned outreach, onboarding and re-engagement campaigns to plan and on schedule Educate customers on Nexpart's core features by phone, video and email Capture all customer and outreach data in Salesforce, including activity, contact details, activation status and next steps Deliver against activity, activation and engagement targets Serve as a 'voice of the customer', sharing feedback and activation blockers with the team, Support and Product Represent WHI at a handful of trade shows and industry events each year What you will bring: 1–3 years in inside sales, SDR/BDR, customer onboarding, customer success or a similar customer-facing role Comfort making a high volume of outbound calls and emails, and handling objections Strong ability to learn technica