Customer Delivery Manager at Terawulf

Job description

About the Role TeraWulf is building large-scale AI/HPC data centers, and the Customer Delivery Manager (CDM) serves as the primary tenant-facing point of contact from lease negotiation through commissioning and turnover to operations. The CDM owns the delivery of each colocation project on behalf of the customer — translating lease obligations and tenant requirements into executable scope, driving decisions across engineering, procurement, construction, and commissioning, and ensuring the tenant is ready to accept the space at Ready-for-Service. The CDM is delivery-focused, serving as the tenant-facing liaison for design development, delivery execution, commissioning coordination, and turnover. The role requires strong coordination across engineering, design management, construction, procurement, commissioning, SMEs, third parties, and internal commercial stakeholders so tenant requirements are translated into clear decisions, controlled changes, and executable delivery workstreams. Responsibilities Lease Negotiation Support & Tenant Requirements Intake • Serve as the technical delivery lead during lease negotiation, supporting Development and Legal by pressure-testing tenant requirements against site capability, standard infrastructure, schedule, and cost. • Review and comment on lease exhibits and related delivery commitments — including SLA technical basis, overall scope alignment, delivery phasing, milestone obligations, demarcation, and change-control frameworks — to ensure they are deliverable, defensible, and internally consistent. • Translate tenant business needs into structured technical requirements, and identify gaps, conflicts, and risks between customer requirements and standard TeraWulf infrastructure before lease execution. • Establish the initial owner/tenant scope demarcation and responsibility matrix that will govern the project through commissioning. Project Delivery Ownership (Lease Execution → Commissioning) • Act as the primary tenant-facing point of contact for delivery-phase communication, decisions, escalations, and status reporting from lease execution through commissioning and turnover, while coordinating with the functional owners responsible for engineering, design management, construction, procurement, commissioning, and operations readiness. • Coordinate the integrated delivery timeline against lease-committed Ready-for-Service (RFS), phasing, and milestone dates, and drive cross-functional accountability across engineering, EPC, vendors, commissioning agents, SMEs, and internal TeraWulf stakeholders. • Develop and maintain the integrated delivery program — including design decision logs, RFIs, change logs, action items, risks, open issues, milestone trackers, and tenant-facing status materials — as the single source of truth for the tenant relationship during delivery. • Lead recurring tenant program reviews, site walks, milestone reviews, and executive updates. Design Coordination & Change Management • Coordinate with the engineering department, Design PM, EOR, SMEs, and third-party resources to confirm tenant requirements are understood, routed to the correct functional owner, and reflected in the design development process where applicable. • Attend design milestone reviews, consolidate tenant comments, and coordinate disposition tracking, while the engineering department and Design PM retain ownership of EOR-facing design management and technical direction. • Manage tenant-driven changes within the contractual change-control framework — helping define the request, route it through the proper technical and commercial review paths, capture high-level cost, schedule, scope, and risk impacts, and drive clear owner/tenant decision-making. • Maintain enough MEP familiarity to understand tenant-facing implications of design decisions, identify when specialist input is required, and help translate t