Customer Care Support Analyst at Corpay in Prague

Job description

Your role What you'll be doing What We Need Corpay is currently looking to hire a Customer Care Support Analyst on a permanent basis within our CCS division which is based in Prague. In this role you will be responsible for providing customer support by phone and email and for handling a variety of customer and administrative requests. You will report directly to the Customer Service Manager and regularly collaborate with teams and departments. How We Work As a Customer Care Support Analyst, Corpay will set you up for success by providing: Assigned workspace in the Prague office Company-issued equipment Formal, hands-on training Role Responsibilities Handling customer requests received by phone or in writing. Making changes to customer accounts based on customer requests or internal instructions, while ensuring compliance with internal procedures and guidelines. During appropriate customer interactions, proactively and positively encouraging customers to increase their fuel volumes. Setting up, adjusting and terminating fees and discounts. Updating customer information, including contact persons, email addresses and company addresses. Handling written customer enquiries and complaints. Cooperating and communicating with team members and other departments across the company. Providing support to colleagues within the team. Performing other administrative tasks as assigned by the line manager. Qualifications & Skills Strong attention to detail and a customer-focused approach. Ability to work quickly, efficiently and accurately when processing customer requests. Critical thinking and the ability to solve problems independently. Reliability, accountability and a responsible approach to work. Willingness to learn new processes and acquire new skills. German language skills at least at B2 level. English language skills at least at A2 level. Basic knowledge of MS Excel and MS Word. Knowledge of additional languages is an advantage. Benefits & Perks · 25 days' annual leave per year (pro-rated) · 3 paid sick days annually · 2 additional paid days off once annual leave entitlement has been exhausted · 2 paid volunteer days each year · Flexible benefits allowance of 15,600 CZK per annum, which can be used towards a Multisport card, retirement insurance contributions, or cafeteria benefits Pay Transparency The salary range for this position is CZ 480k – 540k gross per year. The final offer will be determined based on objective, gender-neutral criteria including relevant skills, professional experience, and qualifications. Corpay maintains structured compensation practices and regularly reviews pay to support compliance with equal pay principles and applicable EU legislation. Additional compensation elements, including benefits and variable pay (if applicable), will be discussed during the recruitment process. #LI-WK1 About Corpay About Corpay Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally. As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background c