Customer Care Representative | Early & Night shifts | Intermediate English (B2) at American Express in CDMX

Job description

Customer Care Professional CEN Spain You lead the way. We’ve got your back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team AMEX , you become part of a diverse global community of colleagues with an unwavering commitment to backing our customers, communities, and each other. Here, you will learn and grow as we help you build a career journey that is unique and meaningful to you, with benefits, programs, and flexibility that support you personally and professionally. At American Express , you will be recognized for your contributions, leadership, and impact: every colleague has the opportunity to share in the company’s success. Together, we will win as a team, striving to uphold our company values and our powerful backing promise to deliver the best customer experience every day. And we will do so with the highest integrity and in an environment where everyone is seen, heard, and feels they belong. Join Team Amex and let’s lead the way together! As a brand built to go above and beyond and deliver the best customer experience, having exceptional colleagues is essential. As the face of the company, you can create positive interactions with our customers in the Spain market, from selecting a unique travel or lifestyle experience to helping them with their everyday needs. You will develop your skills through industry-leading training and ongoing coaching, while learning what it means to continually set the standard for world-class customer service. Find your place in #TeamAmex. Customer Care Professional CEN España Tú lideras el camino. Nosotros te respaldamos. Con el respaldo adecuado, las personas y los negocios tienen el poder de progresar de formas increíbles. Cuando te unes al Team AMEX , pasas a formar parte de una comunidad global diversa de colegas con un compromiso inquebrantable de apoyar a nuestros clientes, nuestras comunidades y entre nosotros mismos. Aquí aprenderás y crecerás mientras te ayudamos a construir una trayectoria profesional única y significativa para ti, con beneficios, programas y flexibilidad que respaldan tanto tu desarrollo personal como profesional. En American Express , serás reconocido por tus contribuciones, liderazgo e impacto. Cada colaborador tiene la oportunidad de participar en el éxito de la compañía. Juntos triunfaremos como equipo, esforzándonos por mantener nuestros valores corporativos y nuestra promesa de respaldo para brindar la mejor experiencia al cliente cada día. Lo haremos con la máxima integridad y en un entorno donde todas las personas son vistas, escuchadas y sienten que pertenecen. ¡Únete a Team Amex y lideremos el camino juntos! Como una marca comprometida en superar las expectativas y ofrecer la mejor experiencia al cliente, contar con colegas excepcionales es esencial. Como la cara de la empresa, podrás crear experiencias positivas para nuestros clientes del mercado de España, desde ayudarles a elegir una experiencia única de viajes o estilo de vida hasta asistirles con sus necesidades cotidianas. Desarrollarás tus habilidades mediante capacitaciones de primer nivel en la industria y un acompañamiento continuo, mientras aprendes lo que significa establecer constantemente el estándar de excelencia en servicio al cliente. Encuentra tu lugar en #TeamAmex . Roles and Responsibilities: Use your skills, experience, and passion for customer service to help drive your team and business partners toward success. What would you do every day as a Customer Care Professional? • Consistently provide extraordinary service in a high-volume inbound contact environment within a structured, fast-paced customer care setting, with a strong focus on putting the customer first. • Have value-driven interactions with personal and business cardmembers in the Spain market to understand their needs and tailor unique, personal solutions for them, while reinforcing card membership benefits and recognizing cardmember loyalty. • Add value for