Customer Benefit Payments Sr Rep (Hybrid) at Securian Financial in Saint Paul

Job description

Job Description Position Summary: Develops and administers all benefit and claims policies and procedures by investigating, compiling, recording and analyzing data to make claim determinations. Communicate with customers, home office staff, field personnel, and third-party representatives to provide background status, reasoning and disposition of cases. Responsibilities include but not limited to: Process claims settlements Correspond with beneficiaries regarding their claim options and any documentation required to process the claim Understand the impact of any IRS, federal or state regulations, contract provisions, or department procedures that affect claim processing. Be able to communicate the impacts to affected parties Process the claim option requested by the beneficiary in accordance with contract provisions, all applicable regulations, and department standards Provide excellent customer service to beneficiaries, clients, and advisors Answer the backup Claims line, respond to emails, and provide responses to written correspondence Possess a thorough understanding of, and be able to articulate, the operation of the claims process, the options available to a beneficiary, any documentation required to process the claim, and any special circumstances that impact a claim Qualifications: Excellent verbal communication skills and professional telephone manner. Solid organizational and time management skills to prioritize workload, adjust to changing priorities, and meet established deadlines. Strong attention to detail, maintaining accuracy while meeting deadlines. Problem-solving and analytical ability to understand the complexities of each claim situation. Includes the ability to identify issues and recommend potential solutions. Strong written communication skills to document information accurately and concisely. Strong team player with initiative to learn new tasks. Preferred Qualifications: Experience servicing advisors and/or clients on the phones. Knowledge of retirement plans, IRS and State rules regarding tax reporting and withholding. **This position will have a hybrid working arrangement, working in-office for a minimum of 2 days a month and for additional moments that matter.** Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you’re in a commutable distance (90 minutes) you’ll join us 2 days each month and for any additional moments that matter, in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules. Preferred Skills: AI Concepts, Answering Telephones, Claims Processing, Claims Review, Communication, Compassionate Listening, Customer Care, Customer Empathy, Customer Handling, Customer Service, Data Entry, Deadline Management, Empathy, Microsoft Excel, Microsoft Outlook, Oral Communications, Prioritization, Problem Solving, Verbal Communications, Written Communication The estimated base pay range for this job is: $18.80 - $32.69 Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team. Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job – it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here: Paid time off: We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what’s importa