Customer Account Executive (Fixed-Term Contract) at Smurfit Westrock

Job description

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate. This is a Fixed-Term Contract position Smurfit Westrock is a global leader in sustainable paper and packaging, operating in 40 countries with over 500 packaging converting operations and 59 paper mills. With the circular economy at the core of our business, we use renewable, recyclable and recycled materials to create sustainable packaging solutions. For home and beauty products, our paper-based consumer packaging solutions combine elevated form and reliable function to meet the needs of today’s brands and shoppers. Our team of over 100,000 professionals drives operations across 40 countries on 6 continents and Smurfit Westrock are proud to be included on TIME Magazine’s World’s Best Companies 2025 list for the second year running. Our Consumer Packaging business in Europe supplies paper-based packaging, leaflets and labels for a wide variety of household names in industries such as food and beverage, healthcare, beauty and personal care, premium wines and spirits, and much, much more. With more than 5,500 colleagues across 10 countries and ~34 operating locations, Smurfit Westrock's European Consumer Packaging operation is ideally positioned to provide innovative, sustainable packaging solutions to customers across the globe. Our Values Safety, Loyalty, Integrity and Respect are the core values and foundations on which our organisation is built. Our values are who we are: People who value life above all else; People who do the right thing, always. People who show a deep respect for each other and all of our differences. We are a team of over 100,000 people that are united behind a shared commitment to create, protect and care - We are Smurfit Westrock. Job Purpose The Customer Account Executive is responsible for managing assigned customer accounts to ensure cost-effective and efficient operations. This role involves building strong customer relationships, understanding their needs, and developing strategies to deliver an exceptional order management experience. Job Responsibilities/Key accountabilities: Competencies: The primary duties of the Customer Account Executive position are: Responsible for product knowledge and corresponding site standards and be able to make determinations of how to match the customer’s requirements and business needs Maintain open and direct communication with customers to ensure a complete understanding of their needs and requirements Proactively identify issues that may inhibit customer satisfaction Process orders received from customers and sales team on a timely basis, using various technological applications Provide prompt communication to the customer regarding existing challenges meeting requested ship dates Track orders and initiate changes per customer or sales requests to ensure on-time delivery Analyse inventory levels and ensure customers move finished goods and raw materials in line with agreed schedules/forecasts to prevent stock‑outs and ageing stock. Act as a liaison between customers, Production Planning/Team and logistics Proactively manage exceptions and be able to use discretion and influence to mitigate costs Provide market intelligence to the business by visiting customers to develop relationships and become educated on the needs of their business Work both independently and with the business unit team to manage customer needs Participate in a collaborative, team planning process; measuring and developing actionable improvement plans for key performance metrics Provide short-term plan adjustments as necessary in response to unexpected events Develop and maintain a relations