Custodial Manager at Seattle Pacific University in Main Campus

Job description

Job Description: Who We Are Founded in 1891, Seattle Pacific University has a long and distinguished history in Christian higher education. Located just minutes from downtown Seattle, SPU seeks to be a premier Christian university fully committed to engaging the culture and changing the world by graduating people of competence and character, becoming people of wisdom, and modeling grace-filled community. What We Need SPU Facilities is seeking a collaborative, service-oriented Custodial Manager to lead the University’s custodial program and help maintain clean, welcoming, and well-supported campus spaces. This position provides day-to-day leadership for four staff custodians and up to 25 student, seasonal, and temporary employees. The Custodial Manager also oversees contracted custodial services and works closely with the Facilities service desk, maintenance staff, campus partners, and service providers to coordinate work, respond to changing needs, and ensure consistent service quality. This is an excellent opportunity for someone who enjoys developing employees, improving service delivery, solving operational problems, and building positive working relationships across a diverse campus community. The Custodial Manager supports Seattle Pacific University's mission by contributing to a Christ-centered learning and working community committed to academic excellence, service, and engagement with the world. In this role, the employee brings their skills, gifts, and professional expertise to work that matters—serving students, colleagues, and the broader University community in ways that reflect SPU's values and purpose. To that end, all University employees are required to be aligned with and supportive of SPU's Statement of Faith and its derivative policies and lifestyle expectations. What You’ll Do Lead and develop a diverse custodial team. Hire, train, supervise, and evaluate staff custodians and student, seasonal, and temporary employees. Establish clear expectations, provide coaching, and foster a respectful and supportive workplace. Oversee contracted custodial services. Coordinate quality-control inspections, maintain regular communication with service providers, and address service concerns in a timely and constructive manner. Coordinate campus service requests. Partner with service desk staff and the Maintenance Manager to review, prioritize, and sequence custodial, maintenance, and event-support requests. Build strong campus relationships. Communicate with faculty, staff, students, and other campus partners about service needs, facility operations, schedules, and potential impacts. Monitor quality and improve operations. Use the University’s computerized maintenance management system to coordinate work, follow service requests, and support consistent performance. Manage supplies and equipment. Review and approve custodial and event-support supply and equipment requests while promoting safe, effective, efficient, and environmentally responsible practices. Respond when campus needs change. Provide occasional evening or weekend support. Support the University’s mission. Contribute to a service-focused department committed to operational excellence, environmental stewardship, diversity, reconciliation, and belonging. What You Bring We welcome candidates who have developed their leadership skills through different combinations of education and experience. A competitive candidate will bring: A bachelor’s degree or an equivalent combination of education and relevant experience. One of the following: At least three years of experience in custodial or maintenance management, including client-facing work and oversight of contracted services; or At least one year of supervisory experience plus at least three years of experience in custodial or maintenance operations. Experience interviewing, hiring, training, and supporting employees. Strong customer-service and relationship-building skills. Clear and professional verbal and writte