CrowdStrike Platform Resident Consultant (Remote) at CrowdStrike

Job description

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: The Platform Resident Consultant is an embedded technical advisor who partners closely with strategic customers to maximize the value of their CrowdStrike Falcon investment. This role combines specialized expertise with technical consulting to drive successful CrowdStrike Falcon adoption, optimization, and ongoing operational excellence. The resident consultant will have familiarity of all Falcon modules and deep knowledge in a few areas, such as Endpoint, Identity, or Cloud, and is responsible for the planning, deployment, implementation, and operational support of the customer’s Falcon environment. What You'll Do: Customer Partnership & Strategy Serve as the primary technical advisor for assigned strategic customer accounts Develop and maintain trusted advisor relationships with customer security teams and leadership Understand customer security operations workflows, use cases, and business objectives Mentor customer teams on Falcon best practices and threat hunting techniques Technical Implementation & Optimization Providing technical implementation, configuration, and troubleshooting assistance with the deployment of the CrowdStrike Falcon platform and associated applications Assisting customer with operationalizing all modules of the Falcon platform Troubleshoot customer issues across small to large enterprises Utilize and engineer native and 3rd party software deployment technologies Develop scripting and application solutions using Falcon APIs Customer project planning and status Work closely and collaboratively with customer information technology teams Leverage CrowdStrike applications (Exposure Management, for example) provide support to customers in vulnerability and asset management Assist customers with the integration of CrowdStrike into existing tools Guide customer leads with incident management functions Work closely and collaboratively with Professional Services team to develop customer facing collateral What You'll Need: Technical Skills Bachelor’s degree, in Computer Science, Information Technology, Cybersecurity or a related field, and/or equivalent military or work experience 5+ years of experience with relevant security applications, which could include endpoint, identity, cloud, SIEM, etc. 3+ years of client-facing consulting experience Basic understanding of software deployment technologies Knowledgeable on Windows, Mac, and Linux platforms Experience in computer and network systems security Solid analytical/problem solving skills with capability to identify solutions to unusual and complex problems Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency a