Credit Collections Administrator at McGrath RentCorp in Dallas, TX

Job description

The specific pay rate and level will depend on the successful candidate’s qualifications, prior experience and location. “A Day in the Life” Establish and maintain productive relationships with customers’ Accounts Payable and Accounting contacts to support timely payments. Provide responsive customer service, maintain consistent follow-up, research and reconcile outstanding items, and coordinate billing or payment variances with customers, Sales, Billing, and Accounting. “What You’ll Do” Communicate clearly and courteously to billing and account inquiries, clarify balances and requirements, and resolve payment barriers. Contact customers in your portfolio daily to address past-due balances, document commitments, and confirm next steps. Analyze past-due accounts in your portfolio and coordinate with customers and internal teams to resolve disputes and secure payment. Document account contact, follow-up details, disputes, commitments, and resolution steps per department procedures. Work declined credit cards, security deposit refunds, prepay and unapplied cash applications, address tax discrepancies and invoice delivery instructions. Partner with Billing to submit portal invoices, correct errors, monitor status, and resolve payment delays. Provide assistance to team members and department as needed. Provide customer status updates to Sales and Credit teams for new orders as needed. Work closely with manager on customer account escalations. Use approved AI and automation tools to improve research, communication, documentation, and portfolio efficiency. “Must Haves” At least 5 years of commercial collections experience, including managing an assigned portfolio, reconciling accounts, resolving billing disputes, and providing customer service. Ability to resolve issues with little oversight. Ability to build rapport with customers while maintaining a professional and courteous demeanor. Strong attention to detail and excellent written and verbal communication skills. Ability to plan, organize, prioritize, and manage multiple responsibilities. Ability to collaborate with customers, peers, and management on a daily basis to find efficiencies. “Nice to Haves” Experience gaining PO funding from large companies while managing different invoice requirements. Experience reviewing credit applications, interpreting commercial credit reports, or supporting credit decisions is a plus. Advanced skills in Excel such as vlookup and pivot tables. “Perks” It’s a great place to work where you are given the space to share ideas and opinions and the bottom-line is “YOU” matter! We value our employees' Quality of Life, and when it comes to mental health, recovery, and self-care, there is no one-size-fits-all approach that is why we provide resources where employees can find information on several wellness topics like nutrition, exercise, emotional health, and more! We all need to rest and recharge, that’s why in addition to vacation and sick time we also offer 10 days + 2 half days company-paid holidays! We offer a variety of benefits that offer you flexibility and choice, a simple selection experience, and the ability to take control over your benefit spending. 401(k) Retirement Plan with Company Match. Life is unpredictable, having Company Paid Life Insurance and knowing that your loved ones will be protected financially in the event of an unexpected death can give you peace of mind. We also offer DailyPay, HSA, FSA, EAP and Pet Insurance! Physical Requirements & Role Expectations Ability to remain seated and work at a computer workstation for extended periods throughout the workday. Ability to frequently use computers, keyboards, mice, telephones, and other technology required to perform job duties. Ability to read information on computer screens and maintain attention to detail while performing assigned tasks. Occasional standing, walking, reaching