Coordinator, Visual Merchandising - Signs at Indigo in Toronto, ON

Job description

The Coordinator, Visual Merchandising - Signs is responsible for delivering impactful, customer-focused signage programs that support strategic initiatives, strengthen the Indigo brand experience, and drive business results. As the subject matter expert for store signage, this role partners cross-functionally with Visual Merchandising, Creative Studio, Marketing, and external vendors to develop and execute accurate, timely, and effective signage solutions across the store network. KEY PERFORMANCE METRICS Successful delivery of seasonal and ad hoc signage programs on time, within budget, and with a high degree of accuracy Accuracy and maintenance of store profile information used for signage distribution and execution Timely resolution of signage-related support requests and inquiries Positive feedback and strong partnerships with internal and external stakeholders Continuous improvement of signage processes, tools, and communication KEY ACCOUNTABILITIES Signage Strategy & Execution Partner with Visual Merchandising Teams to: Act as the primary point of contact and subject matter expert for signage programs and processes Develop, audit, and manage signage matrices for seasonal campaigns and initiatives Coordinate signage reviews with Visual Merchandising leadership and key stakeholders Create and distribute clear, actionable communications to support seasonal signage execution in stores Develop training resources and educate partners on signage standards, tools, and processes Support seasonal changeovers, new store openings, renovations, and other key business initiatives as required Partner with Creative Studio to: Lead signage briefing and copy request processes, ensuring clear and complete project requirements Collaborate on creative reviews to ensure signage supports merchandising and business objectives Maintain the accuracy of signage matrices throughout project lifecycles Review final artwork files to ensure quality, accuracy, and production readiness Manage timelines and cross-functional communication for ad hoc signage projects, store openings, renovations, and special initiatives Partner with Signage Vendors to: Coordinate signage programming and production requirements Manage invoice processing and budget tracking with accuracy and timeliness Resolve production, delivery, and quality-related issues Collect and communicate signage shipment and tracking information to stores and stakeholders Process Improvement & Operational Excellence Maintain and continuously improve signage tools, portals, and documentation Manage signage-related support tickets and inquiries Maintain accurate store profile information to support operational efficiency Identify opportunities to streamline processes, improve execution, and enhance consistency across the store network Leverage technology and innovative solutions to improve signage workflows and communication People Build strong partnerships across teams to deliver solutions efficiently and effectively Share knowledge, best practices, and expertise with colleagues and stakeholders Foster collaboration by encouraging diverse perspectives and open communication Influence without direct authority and build alignment across cross-functional teams Support a culture of continuous learning, innovation, and accountability Cultural Model Indigo's values and contribute positively to team culture Embrace diversity of thought and foster an inclusive environment Demonstrate curiosity, adaptability, and a growth mindset Actively support organizational change and continuous improvement initiatives SCOPE Reports To: Manager, Visual Merchandising - Print, Store Planning & Signs Manager Once Removed: Director, Visual Merchandising - Field Visual, Print & Signs KEY RELATIONSHIPS Internal: Visual Managers and Field Visual Team Creative Studio Consumer Experience Marketing and Digital Commerce Merchandising Teams Store Operations External: Signage vendors and production partners Suppliers and service provi