Coordinator Surgical/Financial Services | Urology - Medical Plaza | Full-Time | Days at UF Health in Gainesville, FL

Job description

Overview Position Summary and Key Responsibilities To deliver exceptional, patient-centered care by ensuring the seamless coordination and completion of all scheduling, registration, insurance verification, financial clearance, preoperative laboratory testing, medical workup, and communication processes for patients undergoing major and minor surgical procedures. The incumbent is responsible for overseeing and ensuring that team members accurately verify insurance coverage and benefits, obtain required prior authorizations, prepare prepayment estimates, and facilitate the collection of payments. Responsibilities also include providing comprehensive financial counseling, establishing payment plans, securing financial sponsorship for uninsured patients, and ensuring the accuracy and timely maintenance of demographic and financial information within UFHP and UF Health System. The incumbent will oversee the review and financial screening of clinic and operating room (OR) schedules, working collaboratively with financial counselors to ensure all patient accounts are appropriately screened and financially cleared. This position is responsible for maximizing operating room utilization by monitoring departmental surgical calendars, partnering with providers and surgical scheduling teams to fill open block time, and ensuring any unused block time is released back to the OR in a timely manner for redistribution. Additionally, the incumbent will develop, implement, and monitor internal processes designed to improve point-of-service (POS) collections for clinic visits and preoperative payments for elective surgical procedures. This includes overseeing prepayment estimates and collection processes, establishing performance goals with the team, monitoring outcomes, and identifying opportunities for process improvement and increased financial accountability. The incumbent serves as a key liaison among physicians, patients, payers, surgery schedulers, financial counselors, and medical leadership to coordinate the planning, scheduling, communication, and education necessary to ensure an efficient, seamless, and patient-focused surgical experience. This role requires proactive communication, collaboration, and problem-solving to address barriers that may affect patient readiness for surgery. Additional responsibilities include: Providing operational oversight and support for front-office and financial counseling functions, including check-in, check-out, and financial counseling coverage as needed. Overseeing the ordering and maintenance of clerical supplies to ensure adequate resources for daily operations. Managing and monitoring clerical in-basket messages to ensure timely review, appropriate routing, and resolution. Assisting the ACU Manager with monitoring and resolving missing charge reports and clerical work queues to support accurate and timely charge capture and workflow completion. Supporting staff productivity, workflow efficiency, and accountability through ongoing oversight, communication, and process improvement initiatives. Providing coverage for other practices, adjusting work schedules, or flexing hours as operational and staffing needs require. The incumbent is expected to demonstrate strong leadership, organizational, communication, and problem-solving skills while maintaining a commitment to operational excellence, financial stewardship, staff collaboration, and the delivery of high-quality, patient-centered care. Qualifications Minimum Education and Experience Requirements High school diploma or equivalent required. A minimum of three years of experience in business operations, financial services, healthcare administration, or physician practice management is required. Working knowledge of CPT and ICD-9/ICD-10 diagnosis and procedure coding is also required. Educational qualifications may be substituted for professional experience as follows: A four-year bachelor's degree may substitute for two years of required financial or