Continuous Education Program Lead (ROPS-IMT) - Remote at DaVita in Arizona Remote

Job description

Posting Date 10/13/2026
225 E Germann RdSte 150, Gilbert, Arizona, 85297-2909, United States of America
 Position Summary The Insurance Management Team is seeking a dynamic and L&D experienced Program Lead to own our continuous education program for a team of ~350 insurance educators. The Continuous Education Program Lead advances ongoing teammate development by coordinating continuous education programs that reinforce critical knowledge, address emerging business needs, and support teammate performance beyond initial onboarding. This Program Lead will be successful by ensuring IMT teammates have the right education at the right time and seeing increased proficiency in key skill areas among teammates supported. This role develops and maintains the continuous education roadmap, coordinates curriculum and learning resources, drives learner engagement, measures program effectiveness, and leads the annual assessment process. The Continuous Education Program Lead partners with operational leaders, subject matter experts, Quality Assurance, and other stakeholders to translate business and performance needs into practical learning solutions. The Continuous Education Program Lead will work with the Team Altitude leadership to execute on strategy and owns the governance process. Open to remote candidates Instruction design experience preferred Corporate and/or adult training experience preferred Travel 1-2x year to Denver, CO is required Essential Duties and Responsibilities Continuous Education Strategy and Roadmap Define annual learning priorities aligned with business needs, operational changes, and teammate development goals. Develop and maintain the roadmap for continuous education initiatives, learning campaigns, and knowledge-reinforcement activities. Coordinate the execution of roadmap priorities across multiple stakeholders and subject matter areas. Evaluate emerging education needs and recommend updates to learning priorities. Maintain visibility into initiative status, dependencies, risks, and upcoming deliverables. Education Content and Learning Programs Coordinate the development, maintenance, and refresh of continuous education curriculum, job aids, and learning resources. Partner with subject matter experts to identify emerging education needs and translate them into appropriate learning solutions. Ensure learning content is accurate, current, accessible, and aligned with operational needs. Apply adult learning principles when developing or improving learning experiences. Coordinate content review and approval with appropriate stakeholders. Recommend the most effective learning approach based on the audience, need, and desired outcome. Learner Engagement and Knowledge Reinforcement Develop and execute strategies that reinforce critical knowledge after initial onboarding. Coordinate timely learning opportunities that support teammate performance and readiness. Use learning campaigns, facilitated experiences, job aids, and other reinforcement methods to promote continued learning. Monitor learner participation and feedback to identify engagement opportunities. Partner with leaders and stakeholders to promote awareness of continuous education offerings. Use facilitation practices and motivational interviewing concepts, when appropriate, to encourage participation and application. Program Effectiveness and Learning Impact Track participation, learner feedback, knowledge retention, and available business outcomes. Review learning and performance data to evaluate program effectiveness. Identify trends and use findings to recommend improvements to content, delivery methods, resources, or reinforcement strategies. Communicate program findings and recommendations to relevant stakeholders. Use data to help prioritize future learning initiatives and investments. Establish practical measures of success for continuous education programs and learning campaigns. Business Partnership for Ongoing Learning Serve as a primary learn