Consultant II or Senior Consultant - Implementation & Partner Support at SPS Commerce in Breukelen Office, NL

Job description

Description: SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain! Position Summary: You will join a team of implementation professionals who get SPS Commerce customers live and keep them running. Day to day, that means completing post-sale technical implementations, diagnosing and resolving customer change events, and making sure everyone involved in a project always knows where it stands. We are hiring this role at two levels: Consultant II and Senior Consultant. The level is determined by the experience and capability a candidate demonstrates during the process, and it is not decided in advance. Key Responsibilities: What You Will Do - Both Levels Perform post-sale initial technical implementation of technology products Execute installation, upgrades, testing, and system configuration to complete implementation projects Consult with clients to analyze and verify operational needs and to understand their business objectives and goals Track the progress of implementation projects, ensuring deadlines are met and scheduling issues are resolved Keep customers and other stakeholders informed of project progress Apply, test, and reconfigure data rules to produce the required results What Differs by Level Consultant II: Work under moderate supervision, with some latitude for independent judgment Facilitate problem research, isolation, diagnosis, resolution, and follow-up for customer change events Contribute to developing standardized solutions for customers Escalate events appropriately when they fall outside your scope Senior Consultant: Own support instances that require partner involvement, acting as the escalation point between the client and the SPS partner Work directly with third parties, consultants, VARs, and adapter or application providers Take on complex work of high importance to the organization Maintain deep industry-specific business knowledge, staying current with emerging products and technical updates Required Qualifications: For Consultant II: A bachelor's degree with 2-5 years of relevant experience or equivalent practical experience Fluent in Dutch and English Strong analytical, problem-solving, and troubleshooting skills Strong organizational skills and the ability to manage several projects concurrently The ability to apply, test, and reconfigure data rules to produce the intended result ERP knowledge, good communicator, problem solver Strong analytical, problem-solving, and troubleshooting skills Strong organizational skills and the ability to manage several projects concurrently The ability to apply, test, and reconfigure data rules to produce the intended result Understanding of EDI and supply chain is nice to have For Senior Consultant: A bachelor's degree with 5-7 years of relevant experience or equivalent practical experience Fluent in Dutch and English Proven experience with EDI and supply chain Demonstrated ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment Three or more years in account management, relationship management, product management, or a comparable field ERP knowledge, good communicator, problem solver Strong relationship-building skills, including over the phone Demonstrated organization and prioritization skills, with the ability to handle multiple concurrent activities Demonstrated organization and prioritization skills, with the ability to handle multiple concurrent activities Nice to have for either level: Demonstrated organization and prioritization skills, with the ability to handle multiple concurrent activities Exposure to third parties, consultants, VARs, or adapter and application providers Familiarity wi