Consultant Conversion - Director, Tech Program Mgmt III at Morgan Stanley in Montréal, QC

Job description

Executive Summary: The ETS WDD-PM team handles the coordination of large, complex Enterprise and Global Hardware Deployment projects that include Branch Relocations/Closures, expansions, downsizes, reconfigurations, the build out of Call Center projects and Integration projects. The team engages and manages vendors and internal Morgan Stanley partners to install data, voice, and DTV infrastructure followed by the installation of networked devices, phones, workstations, monitors and TV's. The WDD PM works hand in hand with the (internal) Business Units/vendors to make sure their IT needs are met. Responsibilities include but are not limited to infrastructure planning, resource assignment, financial planning, project planning, invoicing approval and the management of vendors and internal Morgan Stanley partners to bring a project to completion. Responsibilities include: > Work after hours, weekends and holidays to accommodate project schedules > Ability to manage multiple high priority projects in a fast paced highly technical environment. > Responsible to coordinate, manage, and track project tasks related to large projects > Ensure successful cutover through effective planning, testing and validation of new equipment. > Responsible for receiving quote requests and providing a viable IT cost based on each project scope > Join project calls and report on IT status > Maintain an open line of communicaiton with all the stake holders in a project > Able to adjust quickly to change and manage through it > Skilled in running project calls and taking meeting minutes > Responsible to open (ServiceNow) tickets and assign to proper groups for execution and completion > Coordinates vendors for installations and support > Works closely with our internal client via emails and conference calls to ensure their needs are met > Ability to travel to project sites that require an onsite presence and provide support over a weekend, as needed. > Able to understand architectural drawings and bid sets > Able to review MEP (mechanical, electrical, plumbing) drawings and provide feedback. > Able to review lease negotiation documentation to ensure IT needs are met. > Provides leadership by projecting a positive attitude. > Accurately communicates pertinent information. > Resolves problem situations in a professional manner. Qualifications: > 3 or more years of experience with IT infrastructure project management & Agile methodologies related to office buildouts. > Working knowledge of the following technologies: - desktops, laptops, servers and networking basics - Windows desktop O/S - Microsoft Office Suite > Experience with an ITIL based ticketing system, preferably ServiceNow (nice to have) > Strong interpersonal, written and oral communication skills; attention to detail > Adept at reading, writing, and interpreting technical documentation and procedure manuals. > Ability to present ideas and solutions in a user-friendly language. > Highly self-motivated and directed. > Strong customer service orientation > Communicate directly with business unit to ensure IT requirements are captured/met > Experience working in a distributed, team-oriented, collaborative environment. WHAT YOU CAN EXPECT FROM MORGAN STANLEY: At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgroun