Concierge at Norwegian Cruise Line Holdings in Belize

Job description

Belize Island Holdings, Ltd. is a subsidiary of Norwegian Cruise Line Holdings, Ltd. Harvest Caye in Southern Belize is the Caribbean’s premier island destination. Guests can immerse themselves in natural beauty and culture on a 75-acre oasis featuring an expansive pool with a swim-up bar, salt-water lagoon for water sports, exclusive 7-acre beach and exciting shore excursions ranging from zip lining across the island to jet skiing in the Caribbean sea; also, other activities including parasailing to view the beautiful island from approximately 200 feet above, and snorkeling the world’s second largest barrier reef. The island is home to an incredible Nature Center, focused on wildlife conservation for the country of Belize, as well as providing guests with an activity to immerse themselves in nature and to learn about native species in the area. Whether you are trying to relax on a villa by the water, or zip line 90 feet up throughout the island, opportunity for fun and enjoyment is available everywhere you look. Belize Island Holdings, Ltd. is a subsidiary of Norwegian Cruise Line Holdings, Ltd. Harvest Caye in Southern Belize is the Caribbean’s premier island destination. Guests can immerse themselves in natural beauty and culture on a 75-acre oasis featuring an expansive pool with a swim-up bar, salt-water lagoon for water sports, exclusive 7-acre beach and exciting shore excursions ranging from zip lining across the island to jet skiing in the Caribbean sea; also, other activities including parasailing to view the beautiful island from approximately 200 feet above, and snorkeling the world’s second largest barrier reef. The island is home to an incredible Nature Center, focused on wildlife conservation for the country of Belize, as well as providing guests with an activity to immerse themselves in nature and to learn about native species in the area. Whether you are trying to relax on a villa by the water, or zip line 90 feet up throughout the island, opportunity for fun and enjoyment is available everywhere you look. POSITION SUMMARY The concierge position provides a personalized guest service experience, where the anticipation of guests' needs, and expectations are executed promptly. The Concierge is to be instrumental in creating guest experiences and executing service that is second to none. Consistently engage in conversation, relying on a professional disposition and personality. The concierge position encompasses strong communication and organizational skills, essential problem-resolution skills, and active listening skills for all matters relating to guest concerns and concierge services. The concierge staff is responsible for the following key areas on ship days: Information Center, Wave Runner Check-in, Pool Cabanas, Double Day Bed loungers, and the Luxury Beach Villas. DIMENSIONS Must be able to provide quality customer service to cruise guests during ship operation days. Ships calling on the island may have up to 4000 cruise guests. Work in a team environment encompassing other Concierge team members. NATURE AND SCOPE The position will report directly to the Concierge Supervisor. The incumbent ensures that the assigned administrative duties are completed in a timely manner. Position requires ability to adjust to changing supervisor directions at a moments’ notice, depending upon the needs of the supervisor or other management. Regularly works under outdoor weather conditions and is routinely exposed to the sun, and extreme heat or cold. Works on uneven and/or slippery or sandy surfaces. The incumbent must be able to work in a multi-cultural environment; also, must be able to adjust to changes in assignments, work areas and schedules. ESSENTIAL FUNCTIONS INCLUDES BUT NOT LIMITED TO Coordinates guests’ special, out-of-the ordinary requests for island services. Handles guests’ inquiries and complaints and ensures that they are resolved quickly, courteously, professionally and to the guests’ total satisfaction. Dis