Communication Administrator at Verra Mobility in Budapest Office

Job description

Verra Mobility is a global leader in smart mobility. Verra Mobility Commercial Services creates smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations. Arizona-based Verra Mobility Corp. currently operates in 15 countries and in 22 languages. We believe there is significant opportunity to further expand into Europe. We have established our European headquarters in Amsterdam, from which we have launched our tolling and violation management solution business in Europe in 2019. We further have offices in London, Paris, Madrid, and Budapest, with a workforce of close to 100 people. Our European tolling business has established relationships with tolling authorities throughout Spain, Portugal, France, Italy and Ireland, through which we offer interoperable electronic tolling directly to consumers, through white-label partnerships and to RAC customers, depending on location. Additionally, our European violations business specializes in the identification, notification, and collection of unpaid traffic, parking and public transport related fees, charges, and penalties issued to foreign registered vehicles or persons on behalf of issuing authorities in more than 17 European countries. We provide our services in more than 20 languages and more than 10 currencies and to leverage existing connections with approximately 30 vehicle licensing authorities and over 600 toll and ticket-issuing authorities for whom we bill violators in more than 135 countries. Position Overview The Communication Administrator is a key member of the Euro Parking Collection (EPC) Customer Care Department, providing critical support across all customer and client communication channels. This role ensures the efficient handling of complex, multi-language correspondence in a highly regulated environment, supporting more than 450 issuing authorities across 15 European countries and complying with over 350 distinct business rules. This role plays a pivotal role in coordinating and managing all forms of internal and external communication across the organisation. This includes the effective handling of incoming and outgoing correspondence, translation services, and managing enquiries received via phone, email, post, and fax. The role is responsible for delivering timely, accurate, and compliant responses aligned with client group business rules, requirements, and applicable regulatory standards. Fluency in multiple languages is essential, along with a high level of attention to detail and the ability to confidently navigate multiple systems and business areas that offers various products. A thorough understanding of and adherence to General Data Protection Regulation (GDPR) requirements is fundamental to the role. The Communication Administrator will also contribute to cross-functional initiatives, support the development and maintain of Standard Operating Procedures (SOPs), and ensure the consistency and compliance of all client communications. This position demands a proactive approach, excellent organisational skills, and a collaborative mind-set to uphold communication standards across the organisation Ideal for candidates with 1–3 years of relevant experience in customer service, technical help desk roles, or administrative functions, this position offers the opportunity to develop expertise in multi-system navigation, regulatory compliance, GDPR management, and client engagement in a dynamic, international environment. Essential Responsibilities · Efficiently manage all incoming and outgoing written correspondence, ensuring accuracy, compliance with business rules, and adherence to service level agreement (SLA) deadlines. · Handle representations in multiple languages, tailored to the specific requirements of individual clients. · EPC currently is working with 450 issuing organisations following their individual business rules in 22 languages across 15 European countries. Administrator