Commercial Lines Service Leader at HUB International in Nashville, TN

Job description

A path for every ambition. At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day. We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them. Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here. Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage. Your ambition has a home here. ABOUT HUB INTERNATIONAL: HUB International Limited (“HUB”) is one of the largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 21,000 employees in 600+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions. WHAT WE OFFER YOU: At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer: Competitive salaries and benefits offerings Medical/dental/vision insurance and voluntary insurance options Health Savings Account funding 401k matching program Company paid Life and Short-Term Disability Plans Supplemental Life and Long-Term Disability Options Comprehensive Wellness Program Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off Great work/life balance, because that’s important for all of us! Focus on creating a meaningful environment through employee engagement events The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry! Growth potential - HUB is constantly growing and so can your career! A rewarding career that helps local businesses in the community Strong community support and involvement through HUB Gives SUMMARY: The Commercial Lines (CL) Service Leader owns the operational excellence of HUB’s MSO region Commercial Lines division, translating strategy into execution across sales, retention, and customer service. This role is central to driving performance outcomes while leading and developing a high-performing team of CL professionals. JOB RESPONSIBILITIES: Responsible for being a resource to all of CL in the HUB MSO region Communicate all National initiatives to the field operations in HUB MSO Work with CL teams to ensure “best practices” are in place across the region, with authority to implement strategic changes in consultation with the Chief Operating Officer Work in conjunction with the CSO, COO, Commercial Lines Strategic Leader, and the Commercial Lines (CL) Service Unit Leaders to develop a vision and growth plan, attain and maintain profitability according to HUB MSO standards. Work with the CL Service Unit Leaders to coordinate client service needs and expectations between the service staff and Producers Work with the CL Service Unit Leaders and offices managing the workflow of the service staff including the assignment of workload and account responsibilities Influence and support strategic planning initiatives including development of CL staff Strategize with CL Service Unit Leaders, COO, CMO, Commercial Lines Strategic Leader, and CSO to retain business year over year enhancing value proposition, stewardship process and ac