Commercial Implementation Manager at Zipline in San Francisco, CA

Job description

About Zipline Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations. Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe. We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds. About You and The Role Zipline is building a new logistics system, and bringing that system into the real world requires more than great technology. Every new partner, product, and operating model needs to be translated into a solution that works reliably for the people and businesses using it every day. The Implementation Manager will own cross-functional programs that turn commercial requirements, new products, and operational learnings into scalable, repeatable partner experiences. You’ll work across the partner lifecycle—from preparing partners for launch and introducing new capabilities to improving how we manage performance, communicate with partners, and continuously improve live operations. A major initial focus of this role will be building two closely connected capabilities: how we understand and improve partner operational performance, and how we communicate with partners about their operations and Zipline's products. You’ll help make commercial operations more predictable, detect performance issues earlier, create clearer signals from the field, and ensure recurring learnings become better products, processes, training, communications, and partner systems. This is a hands-on program management role. You’ll move between dashboards and order-level investigations, partner and field feedback, implementation planning, cross-functional working sessions, and partner-facing communications. You won't just identify problems—you'll build the operating mechanisms that clarify why they're happening, who owns the next step, and whether the solution actually worked. What You'll Do Lead commercial implementation programs. Own complex, cross-functional initiatives that translate commercial or product requirements into successful partner operations, from planning and readiness through rollout, stabilization, and continuous improvement. Build scalable implementation models. Define the processes, milestones, ownership, dependencies, tools, and success criteria required to turn new solutions into repeatable operating models. Build Zipline's partner communications program. Develop a strategy for what partners need to know, when they need to know it, who should communicate it, and through which channels—from product and process changes to performance, operational incidents, and day-to-day updates. Create partner performance operating rhythms. Build and own mechanisms for reviewing