Commercial Banking Client Representative - Equipment Finance at U.S. Bank in Marshall, MN

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Build Relationships. Solve Problems. Grow Your Career. Are you someone who enjoys solving problems, building strong client relationships, and making a difference in the customer experience? Join U.S. Bank’s Equipment Finance Client Support team as a Commercial Banking Client Representative. In this role, you’ll serve as a trusted day-to-day partner for commercial banking clients, helping resolve inquiries, navigate account needs, and deliver the responsive, high-quality support that strengthens long-term relationships. With exposure to both commercial banking and equipment finance operations , this is a great opportunity to deepen your financial-services expertise while building skills that can support continued career growth at U.S. Bank. What You’ll Do Serve as a primary day-to-day contact for commercial banking customers. Build and maintain client relationships by delivering responsive, professional support. Research and resolve invoicing questions, account inquiries, and other client concerns. Process invoice adjustments, modifications, and related requests accurately and efficiently. Navigate multiple systems and resources to investigate issues and identify solutions. Proactively recognize potential problems, compliance concerns, and customer needs. Partner with internal teams to drive timely resolution of client requests. Identify products and services that may help meet customer needs and strengthen relationships. Develop working knowledge of assigned business areas and client accounts through regular interaction and departmental processes. Manage multiple priorities while maintaining accuracy and delivering a high-quality client experience. Communicate with clients primarily through email, with phone support as needed. What Will Help You Thrive We’re looking for someone who is curious, adaptable, client-focused, and comfortable taking ownership of problems . Strong candidates will enjoy learning new systems, digging into complex questions, and finding solutions that make the client experience better. You’ll be especially well positioned for success if you: Enjoy building relationships and delivering outstanding client service. Communicate clearly and professionally through written and verbal channels. Bring strong analytical and problem-solving skills. Thrive in a fast-paced environment with multiple priorities. Learn new systems, processes, and technology quickly. Have strong organizational skills and attention to detail. Are comfortable navigating multiple applications and technology platforms. Take ownership of client concerns and proactively work toward solutions. Work Environment Requires working from the Marshall, Minnesota location three or more days per week . Flexible scheduling opportunities between 7:00 a.m. and 5:00 p.m. , based on business needs. Collaborative environment focused on delivering an exceptional client experience. Basic Qualifications High school diploma or equivalent Two to four years of experience in financial services industry Preferred Skills/Experience Excellent verbal, written, and interpersonal communication skills. Strong customer service and problem-resolution abilities. Strong written communication skills, as much of the customer interaction occurs through email. Proficiency with Microsoft Office applications. Excel experience preferred. Experience working across multiple systems and applications. Experience with department-specific sys