Commercial Aftermarket Program Director at Moog in Buffalo, NY

Job description

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work. Job Title : Commercial Aftermarket Program Director Reporting To: GVP & GM, Comm Aircraft AM Work Schedule: Onsite – Buffalo, NY Our team in Commercial Aircraft is looking for a Program Director to join their team! Role Summary Reporting to the Aftermarket Business Unit Director, the Program Director leads and oversees a portfolio of strategic OEM customer relationships and aftermarket programs, ensuring customer satisfaction, operational excellence, commercial growth, contractual compliance, and financial performance. This role combines strategic account leadership, business management, cross-functional coordination, and customer engagement to maximize the long-term value of Moog's installed base and aftermarket service offerings. The Program Director serves as the primary business leader for assigned OEM customers, driving revenue growth, profitability, operational performance, and long-term partnership development. Core Responsibilities OEM Customer Leadership & Business Growth Serve as the owner for assigned strategic OEM customer relationships. Develop and execute multi-year customer account strategies aligned with Moog's aftermarket growth objectives. Build and maintain strong relationships with customer leadership, program teams, supply chain, and aftermarket organizations. Lead business reviews and customer governance meetings. Identify and pursue opportunities to expand aftermarket revenue, services, and contractual scope. Portfolio Leadership & Delivery Provide oversight of a portfolio of aftermarket programs and customer commitments. Own overall portfolio success including customer satisfaction, operational performance, financial results, and contractual compliance. Ensure on-time, on-quality delivery of products and services while balancing customer requirements and business objectives. Lead resolution of significant customer escalations, operational challenges, and performance issues. Commercial & Contract Management Develop customer growth strategies in partnership with Sales and Business Development teams. Negotiate long-term support agreements, contract amendments, pricing actions, and commercial arrangements. Manage contract performance and ensure alignment between customer requirements and business objectives. Maintain strong customer satisfaction while driving profitable growth. Financial Management Own the financial performance of assigned portfolios and aftermarket programs. In coordination with Finance teams, develop and manage revenue forecasts, operating plans, budgets, and profitability objectives. Drive actions to improve margins, cash flow, inventory performance, and overall business results. Identify and execute opportunities for cost optimization and value creation. Cross-Functional Leadership Lead and align Engineering, Operations, Supply Chain, Quality, Customer Support, Sales, and Finance teams to achieve customer and business objectives. Drive prioritization of resources and decision-making across multiple programs and customer needs. Ensure aftermarket support strategies are aligned with overall Business Unit objectives. Risk & Issue Management Identify, prioritize, and mitigate commercial, operational, contractual, supply chain, and customer relationship risks. Lead executive-level issue resolution and escalation management. Develop and execute recovery plans when performance metrics or customer commitments are at risk. Compliance & Quality Ensure programs adhere to customer requirements, aerospace standards (e.g., AS9100), regulatory requirements, export controls, and corporate policies. Promote a culture of operational excellence, quality, and continuous improvem