Collections Analyst Sr at American International Group in City

Job description

Who we are? American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks, and provide for retirement security. Get to know the business : General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network. About the role - What you need to know: Collection Analyst Sr is responsible for Responsible for executing and monitoring assigned processes within their scope of control, adhering to the corresponding supervision and ensuring the efficiency of activities related to portfolio recovery, application and refund of payments, financial reconciliations, and preparation of operational reports. Contributes to the mitigation of operational risks, the strengthening of controls, and the generation of strategic information for decision-making. This role also include: Operational Management Execute and follow up on the daily collection processes, ensuring quality, accuracy and operational efficiency. Monitor compliance with SLAs, objectives, and the department's indicators. Analyze the client portfolio and identify opportunities for recovery and improvement. Identify opportunities for automation, optimization, and continuous process improvement.. Ensure compliance with corporate policies, internal controls and regulatory requirements. Payment Application and Management Ensure the correct application of payments received. Investigate and resolve discrepancies, exceptions, and incidents related to unidentified payments and deposits. Perform analyses to identify inconsistencies and propose corrective actions. Follow up on pending items in coordination with the areas involved. Financial Analysis and Control Perform reconciliations and validations of financial information related to accounts receivable. Ensure the integrity and consistency of the operational and financial records under its scope of responsibility. Collaborate with the Finance, Accounting, and business areas to resolve issues and validate information. Provide documentary and analytical support for internal and external audits. Reports & Analytics Monitor KPIs and key operational metrics. Prepare operational reports and analysis oriented to decision-making. Identify trends, risks and opportunities through data analysis. Contribute to the development and improvement of dashboards and operational indicators using analytical tools. Projects and Continuous Improvement Participate in transformation, automation, and operational efficiency initiatives. Contribute to the implementation of new processes, controls and systems. Support the documentation and standardization of processes. What we’re looking for: Bachelor’s degree in Finance, Accounting, Administration, or related fields. Experience in Collections, Accounts Receivable, Financial Operations or related areas. Experience in insurance, brokerage, or financial institutions will be valued. Knowledge of financial, accounting and collection processes. Experience in financial reconciliations and information analysis. Knowledge of accounts receivable, invoicing and collection processes. Advanced Excel. Knowledge of Business Intelligence tools (Power BI, Tableau or similar) is desirable. Analytical capacity to interpret financial and operational indicators. Intermediate English is desirable. Analytical profile and detail orientation. Critical thinking and problem solving. Effective communication and r