Collections Analyst at Deckers Brands in Madrid

Job description

At Deckers Brands, Together, Every Step is a promise kept that every employee could bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us. COME AS YOU ARE We believe that the company you build is defined by the company you keep. We believe that a diverse, inclusive culture drives creativity and success. We believe that open hearts and minds together can unleash the potential of a brilliant mix of people—in every corner of Deckers. We strive to create a workplace that values ALL people, where we embrace differences, and everyone feels empowered to bring their full, authentic selves to work. Because the more perspectives we share, the better we can be. The Role: As a Collections Analyst, you will play a key role in protecting cash flow, reducing overdue debt and delivering an outstanding customer financial services experience. Managing a portfolio of customer accounts across Spain and Portugal, you will drive timely collections, resolve payment disputes and build strong relationships with both customers and internal stakeholders. Working closely with Credit, Sales and Customer Service teams, you'll use data, insight and technology to improve payment performance while supporting business growth. Your Impact: Manage a portfolio of customer accounts, ensuring timely payment collection and reducing overdue balances. Build strong relationships with customers to resolve payment issues, negotiate solutions and support positive commercial outcomes. Identify payment trends and potential risks, providing recommendations that support sound credit and collections decisions. Work collaboratively with Sales, Customer Service and Credit teams to resolve disputes and remove barriers to payment. Support the adoption of digital tools and self-service platforms that enhance the customer experience and improve collections efficiency. Contribute to continuous improvement initiatives that drive operational excellence and cash performance. We celebrate diversity of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together. Who You Are: A proactive problem-solver who enjoys taking ownership and delivering results. A confident communicator who can build credibility and positive relationships with a wide range of stakeholders. Resilient and adaptable, with the ability to thrive in a fast-paced environment and manage competing priorities. Analytical and detail-oriented, using data and insight to support decision-making. Collaborative in your approach, balancing customer service with strong commercial awareness. We Would Love to Hear from People With: Experience in collections, accounts receivable, credit control or a similar customer-facing finance environment. Strong stakeholder management and negotiation skills, with the confidence to handle challenging conversations professionally. Experience working with ERP systems, collections tools or customer account management platforms. Advanced Microsoft Excel skills and the ability to analyse data to identify trends and opportunities. Experience working across multiple teams and functions to resolve issues and improve outcomes. Strong communication skills in Portuguese and English are required, with Spanish being a valuable additional language. What We Will Give You: Competitive Pay and Bonuses - We’ve created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they’re valued Holidays + Bank Holidays & some time away from work – on top of generous holiday allowance, we can generally take advantage of half