CNB Bank, Client & Employee Experience Administrator at CNB Bank in Clearfield, PA

Job description

Description The Client & Employee Experience Administrator is a highly organized, self motivated professional responsible for providing comprehensive administrative and operational support to the Learning & Development, Client and Employee Experience Departments. This role enhances departmental effectiveness by delivering exceptional client service, fostering a positive organizational culture, supporting employee experience initiatives, and ensuring accuracy and attention to detail across all assigned responsibilities. Below is a list of essential functions of this position. Additional responsibilities may be assigned in the position. KEY RESPONSIBILITIES Provide exceptional administrative support to Experience Department, including managing calendars, coordinating meetings and providing meeting minutes. Oversee and coordinate key Experience Department programs, including Client Complaints, Employee Suggestions and Reward & Recognition programs. Manage specialized programs such as Scholarship Administration, EITC coordination, and employee training/onboarding surveys. Assist in planning and organizing EX events, employee celebrations, roadshows, and appreciation activities across the bank footprint. Support operational accuracy through expense reconciliation, budget tracking and corporate credit card administration. Participation in CX/EX task force activities. Provide administrative assistance to the Experience Analyst and Leadership in managing the client and employee experience surveys and systems. ATTITUDES Builds positive relationships with internal and external clients by valuing other's feelings and rights in both words and actions, and embracing other's unique beliefs, backgrounds, and perspectives by demonstrating: Respect : Treats all colleagues, clients, and community members with professionalism and courtesy. Client Focus : Serves as a welcoming and responsive point of contact for the Experience Department; ensures timely follow through on all inquiries and tasks. Inclusion : Embraces diverse viewpoints and collaborates effectively with individuals across departments and backgrounds. BEHAVIORS Demonstrates strong business ethics and honest behaviors and the ability to positively influence and work with others to achieve excellent results by demonstrating: Leadership : Takes initiative in coordinating programs, events, and administrative processes; serves as a reliable resource for the Experience Department. Integrity : Maintains confidentiality, accuracy, and professionalism in all interactions and documentation. Collaboration : Works closely with Experience Leadership, Support Teams, and cross functional partners to ensure seamless operations. Volunteerism : Supports and coordinates with others on volunteer initiatives, community awareness events, and outreach activities that strengthen the bank’s presence. COMPETENCIES Reflects skill, good judgement, positive conduct, and personal responsibility for assigned areas. Seeks to implement and leverage services and technologies that create efficiencies by demonstrating: Accountability : Ensures timely completion of tasks, accurate reporting, and consistent follow through on assigned responsibilities. Innovation : Identifies opportunities to enhance processes, improve client and employee experiences, and leverage digital tools. Professionalism : Maintains a polished, dependable, and service oriented presence in all interactions. SEEKS PROFESSIONAL DEVELOPMENT OPPORTUNITIES Actively pursues opportunities to expand skills and knowledge by participating in training programs, workshops, certifications, and cross functional learning experiences that support career growth and enhance departmental effectiveness. Requirements QUALIFICATIONS, EDUCATION, & EXPERIENCE To perform this position successfully, an individual must be able to perform each essential position requirement satisfactorily and a skills inventory is listed below. A background screening will be conducted. A high