Cloud Systems Engineer at Alarm.com in Tysons, VA

Job description

We are seeking a Cloud Systems Engineer to support and operate large-scale AI and high-performance computing (HPC) environments. This role will be responsible for the deployment, maintenance, performance, and lifecycle management of GPU-accelerated compute infrastructure that powers critical AI, machine learning, and data-intensive workloads. The ideal candidate is a hands-on infrastructure professional with strong Linux administration skills, deep hardware troubleshooting experience, and expertise supporting enterprise-class compute platforms. This individual will work closely with infrastructure, networking, storage, and AI engineering teams to ensure the reliability, scalability, and operational excellence of our AI infrastructure. Responsibilities: AI Infrastructure Operations Deploy, configure, and maintain GPU-accelerated compute infrastructure. Manage operating system, firmware, BIOS, BMC, driver, and software lifecycle updates. Monitor system health, performance, utilization, and capacity across AI infrastructure environments. Support infrastructure utilized for AI model training, inference, and data processing workloads. Develop and maintain operational standards, runbooks, and maintenance procedures. Participate in on-call support and incident response activities. Linux Systems Administration Administer enterprise Linux environments, including Ubuntu and Red Hat-based distributions. Perform system patching, hardening, and operating system lifecycle management. Troubleshoot operating system, kernel, storage, networking, and application-level issues. Develop automation to streamline deployment, monitoring, and operational processes. Support security and compliance initiatives across AI infrastructure platforms. Hardware and Datacenter Operations Install, configure, maintain, and troubleshoot enterprise compute hardware. Diagnose and resolve issues involving GPUs, CPUs, memory, storage, power, and networking components. Perform firmware upgrades and hardware lifecycle management activities. Coordinate hardware replacements, vendor support engagements, and warranty services. Participate in rack-and-stack deployments, datacenter expansions, and technology refresh projects. Maintain accurate asset inventories and operational documentation. Support high-performance networking technologies, including Ethernet and InfiniBand environments. Collaborate with networking, storage, cloud, and AI engineering teams on infrastructure design and operations. Assist with scalability, resiliency, and performance optimization initiatives. Perform root-cause analysis of infrastructure failures and develop preventative measures. Other duties as assigned. Required Qualifications Experience Bachelor’s degree required 3-5 years of Linux systems administration experience in production environments. 3-5 years of experience supporting enterprise server infrastructure. Experience supporting large-scale compute environments, HPC platforms, AI infrastructure, or GPU-enabled systems. Experience performing hardware diagnostics, firmware management, and lifecycle maintenance. Experience working within datacenter operations environments. Bash, Python, PowerShell, or similar scripting languages Operating system performance tuning and monitoring Storage and networking fundamentals Experience with infrastructure monitoring and observability platforms, ex Grafana. Hardware and firmware lifecycle management Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time. WHY WORK FOR ALARM.COM ? Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers. Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team! Gain well rounded ex