Clinician Relations Specialist at Jackson Healthcare in Alpharetta-Georgia

Job description

Overview LocumTenens.com has been leading the way in a booming healthcare industry since 1995. Locum Tenens is a Latin phrase meaning, “to substitute for.” When hospitals are understaffed, they rely on us to find them the right temporary physicians to fill in when needed. Every associate at LocumTenens.com plays a role in getting patients seen, no matter what they studied in school or what their role is here. Located in Alpharetta, GA, we boast a state-of-the-art campus featuring world-class amenities. There’s nothing ordinary about a typical day here, take a look for yourself: https://www.youtube.com/watch?v=sY9195GCJzQ . We are a Jackson Healthcare company and we are now the third largest healthcare staffing company in the U.S., serving more than 7 million patients in over 1,400 healthcare facilities. The Clinician Relations Specialist facilitates relationships with clinicians with timely information and provides a primary point of contact for clinicians when starting new assignments and while on assignment. The incumbent develops a strong understanding of clinician needs, provides ongoing communication with clinicians, coordinates successful clinician onboarding, and continues a strong relationship throughout assignment ESSENTIAL FUNCTIONS AND BASIC DUTIES: Provides Concierge Service to Clinicians – 50% • Builds relationships with clinicians and establishes open communication • Provides personalized guidance, builds rapport, and provides quick responses to clinician inquiries • Builds and improves relationships with clinicians • Identifies potential opportunities and inform the sales team to follow up • Educates and informs clinicians about the company’s products and services • Consistent communication via all communication methods to ensure the clinician is prepared • Completes introduction phone call with clinicians for all new assignments • Walks clinicians through the online credentialing application and assists with completion • Helps clinicians with digital submission of required documents • Confirms clinician completion of appropriate agreements • Guides clinicians through timekeeping systems and ensures accurate data entry • Completes regular touchpoints with clinicians to confirm preparation for a new assignment and any adjustments needed while on assignment Coordinates and Communicates Clinician Assignment Details - 30% • Serves as a liaison between clinicians and the travel team for all aspects of clinician travel throughout the assignment • Gathers clinician travel preferences and assignment specific travel requirements based on client guidelines • Communicates with clinicians regarding relevant concerns, necessary documentation, and suggestions for improvements to processes; completes all assignment-related activities and Salesforce documentation timely • Prepares travel packets and coordinates assignment logistics for the duration of the booking • Collects vendor set-up information from clinicians and clients to ensure a successful start to assignments • Ensures all necessary documentation for taxes, clinician payment, etc. is in order and processed timely • Answers clinician questions about the assignment purpose and details • Obtains contact details for specific assignments and enters them into Salesforce • Implements Salesforce enhancements and best practice updates into the daily routine Internal Communication Liaison- 15% • Coordinates with Recruiter, CVO, CC and other internal members of LT as needed to identify areas of communication or application support needed • Document interactions and assignment specific details in SalesForce • Facilitates any clinician questions or additional information requested to internal departments • Executes Customer Care strategies, working with all specialty teams in the company • Provides travel updates to Production and Customer Care teams as needed; participates in quarterly On Call Forum meetings and attends division production meetings as requested Obtain and Commun