Clinical Quality & Regulatory Leader at LifeStance Health

Job description

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team! LifeStance Health Values Belonging: We cultivate a space where everyone can show up as their authentic self. Empathy: We seek out diverse perspectives and listen to learn without judgment. Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it. One Team: We realize our full potential when we work together towards our shared purpose. Benefits As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program. ROLE OVERVIEW The Manager, Clinical Quality & Regulatory serves as the clinical quality lead for an assigned portfolio of regions on behalf of the Chief Medical Office. This role is responsible for managing critical incidents, monitoring and analyzing clinical quality, safety, and risk data, and identifying trends that inform quality improvement efforts across the organization. The Manager partners closely with regional clinical/medical and operational leaders to identify performance gaps, develop and implement corrective actions, and evaluate the effectiveness of interventions through ongoing measurement and follow-through. The role also oversees regulatory, accreditation and survey readiness activities within assigned regions, including chart audits, compliance monitoring corrective action planning and verification of sustained improvement. Operating within a collaborative triad model, the Manager works closely with the Regional Vice President and Regional Clinical/Medical Director to address quality and safety priorities, drive accountability and support regional performance. The role elevates significant risks, trends and opportunities to the Chief Medical Office to enable organizational visibility, strategic alignment and enterprise-wide problem solving. Consistent with LifeStance's values, every member of the LifeStance team is expected to support each other and the mission, which may mean participating in projects and initiatives and performing functions and responsibilities not specifically outlined in this job description. KEY RESPONSIBILITIES Critical Incident Management & Investigation Receive, triage and investigate critical incidents arising in assigned regions. Coordinate multidisciplinary investigation start to finish, engaging leaders from practice operations, clinical operations, HR, legal, compliance, to support investigation and outcome. Bridge critical incident investigation findings with appropriate system committees including but not limited to: Credentialling, Peer Review, Medical Executive Committees, as well as relevant Practice Operation and Clinical Operations committees. Data Analysis, Trending & Reporting Aggregate incident reports, patient safety events, quality of care concerns and quality metrics to identify trends and recurring system in defined region. Work with area leaders to understand their data and trends to make meaningful and proactive improvements to quality of care in their region. Safety & Clinical Improvement Partner with regional clinical/medical and operational leaders to design and implement corrective actions and trainings programs (train the trainer models) that address identified risks, prevent adverse events. Monitor and evaluate the effectiveness of corrective actions and quality improvement initiatives through ongoing measurement, outcome analysis and follow-up assessment. Rep