Clinical Investigations Manager- Atlanta at Technical College System of Georgia

Job description

Explore a World of Opportunity with the State of Georgia! We are the force that drives Georgia! Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens! Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career! Job Title: Clinical Investigations Manager- Atlanta Agency: Department of Behavioral Health and Developmental Disabilities Job Requisition ID: JR0000003391 Shift: Not Applicable (United States of America) Compensation Details: BASED ON EDUCATION AND EXPERIENCE Job Description: Job Title: Clinical Investigations Manager- Atlanta Workplace: 200 Piedmont Ave, SE. Atlanta, Ga. 30034 Remote Travel: 10% statewide Job Summary: Guide the day-to-day activities of investigations teams to meet established performance metrics. Supervise and direct investigators and team leads giving instructions and guidance through case supervision and developing necessary resources and tools if gaps are identified. Observe, review, and analyze processes to identify inefficiencies and areas where improvements could be made. Review written reports of findings to ensure that they accurately, clearly and thoroughly draw conclusions based upon evidence, testimony, policy, rules, regulations, etc. Resolve problems encountered in the investigation process, collaborating with internal and external stakeholders as needed. Build team collaboration in a remote environment. Review individual team members 'and overall team activities for process accuracy and productivity. Train new staff to include one-on-one sessions and shadowing. Collaborate within the Office of Investigations management team to set office goals. Participate in project development and management initiatives, internal operating procedures, and business processes. Provide investigative support as directed to other external investigative and regulatory/enforcement agencies. Conduct investigations as required. Assist with case management as needed. Delegate to team leads as needed Participate in and lead management/supervisory/team meetings and attend trainings. Coordinate investigations with other agencies as needed. Maintain a level of understanding and familiarity with the applicable rules and regulations, policies, provider manuals, etc. sufficient to perform the assigned duties and responsibilities. Provides technical support to the provider regarding deficiencies identified in an investigation. Coordinate and participate in onsite, unannounced visits to provider locations for the purposes of conducting investigations or determining provider compliance. Obtain and maintain certification in conducting investigations of serious incidents. Participate in the Community Mortality Review Committee meetings as required. Professional licensure is required (RN or Licensed Behavioral Health Clinician) General responsibilities for all staff: Accurate, thorough, and timely entry of data into multiple databases. Develop and maintain positive working relationships and communicate effectively with providers and other stakeholders, including other DBHDD offices and divisions. Project a professional image through in-person, phone, and electronic communications. Plan and prioritize workload to meet day to day needs. Read, screen, and respond to correspondence in a timely manner. Communicate effectively with providers and other stakeholders, including other DBHDD offices and divisions. Identify and prioritize critical issues within identified parameters. Use sound judgment to respond appropriately to internal and external contacts. Independently monitor deadlines to ensure timeliness and the meeting of established individual performance metrics. Execute high quality customer service by anticipating customer needs, providing services accurately, in a respectful and timely manner, and establishing and maintaining effective con