Client Technical Solutioner at Kyndryl in Dallas, TX

Job description

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Customer Technical Solution Engineer At Kyndryl, we design, build, manage, and modernize the mission-critical technology systems that the world relies on every day. Our technical solutioning and engineering teams sit at the leading edge of this mission, turning complex enterprise challenges into resilient, high-value technical outcomes. As a Customer Technical Solution Engineer, you will combine the outcome-driven strategic leadership of a solution architect with the hands-on building power of a forward-deployed engineer. You will take technical ownership across the entire engagement lifecycle, guiding solutions from the first customer conversation to a validated production outcome. You will operate directly with customer executives, architects, and engineering teams across both pre-deal strategy and post-signature delivery. In this role, you will move seamlessly between strategic architecture workshops, rapid prototyping, commercial solution modeling, and live implementation environments to ensure technical decisions deliver real business value. Key Responsibilities Solution Discovery and Architecture Work directly with customer business and IT leaders to uncover core objectives, technical pain points, and strategic priorities. Translate complex and ambiguous business problems into clear technical solution hypotheses and actionable architectures. Design resilient, secure, scalable, and operationally viable enterprise architectures using Kyndryl offerings, intellectual property, and partner capabilities. Present and defend key architectural decisions, trade-offs, and business outcomes before customer executive teams and technical specialists. Align technical solution blueprints directly with measurable business outcomes and long-term customer success. Hands-On Prototyping and Engineering Build working prototypes, minimum viable products, and proofs of value to validate architectural assumptions and accelerate decisions. Design, integrate, and deploy REST APIs, automation workflows, and modern cloud applications using Python, Linux, and container platforms. Develop and implement practical AI-enabled workflows, agentic solutions, and intelligent automation to solve enterprise integration challenges. Collaborate directly in code alongside customer and internal engineering teams to resolve complex technical hurdles quickly. Incorporate customer feedback rapidly into technical builds to iterate and evolve solutions toward production readiness. Commercial Solutioning and Risk Management Translate technical architectures into practical, deliverable, and commercially viable solutions. Define solution scope, resource plans, delivery assumptions, and cost cases to support profitable deal structures. Identify and mitigate technical, architectural, and delivery risks prior to contractual commitment. Support solution defense and commercial negotiations alongside sales and account leadership through contract closure. Ensure all proposed architectures strike the right balance between cutting-edge innovation, cost efficiency, and delivery feasibility. Production Deployment and Industrialization Stay engaged beyond the design phase to assist consulting and delivery teams with deployment and live environment validation. Test and verify critical architectural integrations in customer production environments to confirm performance and stability. Gather operational insights and client feedback to refine and optimize deployed systems. Transform bespoke customer implementations into repeatable architecture patterns, code assets, and accelerators. Mentor fellow architects and engineers, sharing field le