Client Support Tier 2 - Professional II at Fiserv in Stafford, TX

Job description

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Client Support Tier 2 - Professional II About your role: You will support Client Operations for FOS Print Client Service by managing daily client interactions, production coordination, project activities, and reconciliation of print-related work. You will work with clients, production teams, technology teams, and development teams to resolve service needs, validate work accuracy, and support consistent delivery. Your work helps clients receive timely, accurate support that keeps business commitments on track. What you'll do: Manage day-to-day interactions with assigned clients, internal production teams, technology teams, and development teams. Build client relationships through regular communication, follow-up, and understanding of each client’s operating structure. Coordinate project activities, issue resolution, and service requests related to products and services. Reconcile and validate production work to support accurate and timely completion of assigned activities. Process transactions, exchange client information, and confirm data accuracy across assigned workflows. Prepare reports, activity logs, billing inputs, quotes, and relationship status updates using Microsoft Excel and other business tools. Audit physical client output, materials, and document pulls in alignment with client requirements. Experience you'll need to have: 2+ years of experience in client operations, client service, account support, production support, or a related operations environment. Experience supporting large client accounts, resolving client questions, and coordinating service requests across internal teams. Experience using Microsoft Excel for reconciliation, reporting, billing support, quotes, or data validation. Experience using Microsoft Word and standard PC tools to document activity, prepare client communications, and maintain operational records. Experience analyzing operational issues, researching information, and documenting resolution steps. Experience working in roles that require extended computer use, review of detailed output, light to moderate lifting of office supplies or equipment, and auditing physical client materials. Bachelor’s degree or higher in Business Administration, Operations, Communications, or related field or equivalent combination of education, related experience and/or military experience. Experience that would be great to have: Experience using Microsoft Access or Microsoft PowerPoint for reporting, presentations, or data organization. Experience supporting print production, output services, statement processing, or document fulfillment operations. Experience coordinating work in an environment with changing priorities and multiple concurrent client requests. Physical Requirements: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to. Stand or sit for several consecutive hours. Talk, hear, and use hands and fingers to operate a computer keyboard, dial a telephone. Reach, stoop and kneel. Specific vision abilities required by this job include close vision requirements due to computer work Ability to sit at a computer terminal for an extended period. Light to moderate lifting is required (i.e. office supplies, compu