Client Success Team Lead – Virtual Assistant Accounts, Philippines, Remote at Magic in Taguig City

Job description

About Magic For over 10 years, Magic has connected top remote talent with fast-growing businesses – backed by Y Combinator and Sequoia Capital, with thousands of remote workers worldwide. Check out Magic's Business Profile Know more about our Team via Magic's Careers Page Role Overview This is a full-time, in-house role at Magic – you're not a VA on loan to a client, you're accountable for the VA accounts themselves. You coach the EAs assigned to your clients and keep the relationship working on both ends. That's not the same job as "manager." You don't stack direct reports – you own the full account: the client relationship and the people serving it. Part account lead, part coach, zero script to follow. Your EAs don't report to you out of obligation – they follow your lead because you've earned their trust, and that's the only authority that holds up at 2am on a client call. Accounts that perform, stay. Accounts that stay, grow Magic. Shift: training runs overnight (Week 1: Monday–Thursday 8:30 PM–5:30 AM PHT, Friday MEA team orientation; Weeks 2–3: 10:00 PM–7:00 AM PHT), Monday–Friday, with your eventual production shift landing between 6 PM–3 AM, 12 AM–9 AM, or 4 AM–1 PM PHT. Training is strict: zero absences (documented medical emergencies only), max 2 tardies, 70% minimum score with one retake per failed module. Compensation & Benefits Earn up to ₱47,000/month , comprising a ₱42,000 fixed monthly package plus a variable performance bonus . Benefits include HMO after 6 months, 12 vacation and 10 sick days per year, 13th month pay, SSS, PhilHealth, PAG-IBIG, company-provided desktop computer and IT support, and paid training. Application Process Application + Pre-Qualifying Assessment → Interview with Talent Team (45 min) → 24-Hour Reflection Period → Final Interview with Operations Team → Background Check → Job Offer → 3-Week Training Program Key Responsibilities Running VA accounts means you: Manage a portfolio of 15–20 virtual assistants across multiple client accounts – daily stand-ups, live coaching, development plans that get carried through Hold client success accountability – daily video calls with international clients (US, Australia), workflow improvements, and clean team transitions Watch performance data across HubSpot, Slack, Discord, Cloudtalk, ChatGPT, Workspace, and Penthouse Pass along billing questions to the billing team – flag and route, don't calculate File a daily report via the Account Lead Pulse (ALP) Qualifications & Technical Requirements 2+ years hands-on VA or EA work with international clients (US/AU preferred) 1+ years in client success, B2B relationship management, or account coordination Comfortable moving across 6+ platforms a day, and keen to add more Professional written and verbal English A history of completing demanding programs: bootcamps, certifications, structured training Can commit fully to Magic through training and production – no outside VA/EA clients Why You'll Be a Great Fit You run your accounts like a tight pipeline of people, not a list of tasks – consistently strong client satisfaction, low escalations. You get ahead of problems before the client raises them. The hard conversation happens on time, every time, no stalling. Feedback gets applied the moment you hear it – your manager never has to say it twice. You push through obstacles with grit instead of excuses, and you step up even when it's outside your lane. This role isn't for you if you're still freelancing as a VA/EA and plan to keep those clients, if you need every instruction spelled out before acting, if you'd rather be told exactly what to enforce than lead through influence, or if a wedding, move, or big trip falls inside your training window – the timing has to be right. Why Magic? We're ambitious, driven, and unapologetic about plowing through obstacles instead of waiting for ideal conditions. Our culture is genuinely different – real conversations, zero politics, no hierarchy getting in your way. You can tal