Client Services Sr Associate at Yahoo!

Job description

A little about us: The Client Services team, part of the Yahoo Sales organization, serves as a strategic partner and primary operational anchor for sales teams and advertising clients across managed, self-serve (MCC), and platform tiers. Spanning NAR, APAC, and EMEA, our team steers every stage of the programmatic campaign lifecycle while building enduring client relationships and consistently delivering against performance KPIs. As resident experts on the Yahoo Demand Side Platform (DSP), we drive measurable outcomes, embrace rapid technological innovation, and leverage modern digital workflows to exceed advertiser expectations globally. About the Role: We are seeking an analytical, proactive Client Services Senior Associate to join our Bangalore team. In this role, you will partner closely with Sales, the Client Services Lead, and cross-functional teams to manage, optimize, and expand key programmatic accounts on the Yahoo DSP. You will blend hands-on platform expertise with strategic client advisory—delivering actionable insights, running campaign troubleshooting, and conducting platform enablement sessions. We operate in an evolving, AI-augmented digital advertising environment; you will actively champion continuous learning, applying modern AI-powered analytics and automated tooling to elevate campaign performance, accelerate reporting workflows, and deliver impactful client solutions. Location & Shift Schedule: This role is based out of Yahoo’s Bangalore, India this role operates on the EMEA shift to provide direct operational coverage and real-time collaboration with European stakeholders, sales teams, and advertising clients. Responsibilities: Manage an end-to-end portfolio of DSP campaigns, taking full ownership of campaign setup, pacing, delivery, and performance against client ROI/CPA benchmarks. Utilize native DSP predictive optimization algorithms and AI-powered performance analytics to model campaign scenarios, anticipate pacing bottlenecks, and implement proactive performance adjustments. Monitor real-time campaign delivery and pacing health, applying technical troubleshooting and critical judgment to validate platform optimization suggestions and resolve delivery discrepancies quickly. Leverage enterprise generative AI and productivity tools to streamline operational workflows, including drafting campaign wrap-up summaries, synthesizing trend reports, and creating initial drafts for Quarterly Business Reviews (QBRs). Proactively identify repetitive campaign management and reporting tasks, recommending automated or AI-assisted solutions to continuously improve day-to-day team efficiency. Serve as the primary operational contact for campaign-related inquiries, managing cross-functional collaboration across Sales, Client Service & Operation, Product & Engineering, DSP Support, Legal, PYM, Supply, Billing, Order Quality Assurance, and Finance. Partner with Sales and the Client Service & Operation Team to identify up-sell and cross-sell opportunities, utilizing data-backed campaign performance narratives to support account retention and renewals. Deliver tailored Strategic Insights reports and performance analyses, thoroughly investigating and reconciling audience attribution and reporting discrepancies. Conduct client platform walk-throughs and feature enablement sessions to drive self-sufficiency and deeper adoption of the Yahoo DSP. Provide frontline feedback to internal Product and Engineering teams regarding platform enhancements, client feature requests, and early-stage beta testing. Basic Qualifications: Bachelor’s degree or equivalent practical experience. Based in Bangalore, India, with the availability to work the dedicated EMEA shift schedule. 3+ years of professional experience in programmatic account management, digital media planning, or ad operations, including direct experience managing DSP campaigns. Hands-on operational experience with leading demand-side platforms (e.g., Yahoo DSP, DV360, The Trad