Client Services Representative at LendingTree in Seattle, WA

Job description

PLEASE NOTE: This position is located in our Seattle, WA office and requires attendance in our downtown Seattle office three days a week, with two days of teleworking. Candidates must be legally authorized to work in the United States. LendingTree and its affiliates (“LendingTree”) will not provide or assume sponsorship for employment visas for this position, now or in the future. The Opportunity As a Client Services Representative, you’ll play an important role in helping our clients have a positive experience with LendingTree and QuoteWizard. You’ll manage client accounts, respond to questions and concerns, resolve complaints and disputes, process credit card payments, and support other projects that help the team deliver exceptional service. This is an in-office role based in our downtown Seattle location, with a hybrid schedule designed to provide both collaboration and flexibility. How You’ll Make an Impact Manage client accounts and provide responsive, professional support throughout the client relationship. Address and resolve client complaints and disputes with empathy, sound judgment, and a solutions-oriented approach. Process credit card payments accurately and efficiently. Respond to client inquiries through phone and email while maintaining a high standard of professionalism and service. Partner with team members and department leadership on projects and other priorities as needed. Help maintain an organized, efficient client service operation in a high-volume transactional environment. Who You’ll Work With You’ll join a collaborative Client Services team supporting clients and working closely with department leadership and other teams across QuoteWizard and LendingTree. This role is well suited for someone who enjoys helping others, solving problems, managing multiple priorities, and contributing both independently and as part of a team. You’ll be based in our downtown Seattle office in the heart of Pioneer Square, where we offer a comfortable and collaborative environment with onsite amenities including a gym, locker room, lunch area, snacks, TVs, casual attire, and ping pong. What You’ll Bring At least 1 year of customer service experience. Professional phone and email communication skills. Proficiency with Microsoft Office Suite. Strong organization and time-management skills, with the ability to manage multiple priorities in a high-volume environment. Sound judgment and the ability to prioritize work effectively. Strong problem-solving skills and the ability to take initiative and work independently. A customer-first mindset and a commitment to delivering the level of support you would expect to receive yourself. Experience with Salesforce or within the insurance industry is a plus. What Will Help You Thrive A genuine passion for helping customers and creating positive experiences. Curiosity and a willingness to learn new systems, processes, and products. Confidence handling challenging conversations and resolving client concerns. The ability to remain organized, focused, and professional while managing competing priorities. A collaborative mindset and willingness to jump in wherever the team needs support. Strong attention to detail and accountability for getting things done accurately and efficiently. Comfort working in a fast-paced, transactional environment where priorities can change. What Success Looks Like Clients receive timely, professional, and effective support across phone and email interactions. Client accounts and payments are managed accurately and efficiently. Complaints and disputes are handled thoughtfully and resolved whenever possible. Work is consistently prioritized effectively in a high-volume environment. You build strong working relationships with teammates and contribute positively to the broader team. You demonstrate ownership, sound judgment, and a commitment to delivering an excellent client experience. Life at LendingTree We’re a collaborative, entrepreneurial team that’s curious,