Client Services Coordinator at Hogan Lovells in Birmingham

Job description

Keen to become part of a truly global, collaborative team of professionals? Your journey begins here. Job Title Client Services Coordinator Office Location Birmingham Department Alternative Delivery Solutions The Alternative Delivery Solutions (ADS) group provides cost-effective, flexible managed staffing solutions through our UK Legal Delivery Centres, our US Staff Attorney Programme and our relationships with third-party staffing providers, including Elevate and Cognia Law. We also support selected UK practice groups with work allocation. Working alongside colleagues across Practice Operations, we collaborate closely with partners and lawyers to design effective client solutions. Driving efficiency while delivering client excellence is at the heart of everything we do. Our Client Services team forms part of the ADS group. The team supports the firm’s commitment to client excellence by helping colleagues respond to client surveys, supplier questionnaires and requests for information accurately, consistently and efficiently. Delivering on our commitments to inclusion is a strategic priority for the firm. Inclusion is central to who we are and how we do business. We attract and retain talented people with different identities, perspectives and life experiences, creating an environment in which colleagues feel included, valued and empowered. This enables us to work better together and deliver the best outcomes for our clients. Operating sustainably is fundamental to being a responsible business. The way we work affects future generations, and we are committed to protecting our people and our planet. We aim to play a leadership role in driving inclusive and sustainable growth and contributing to the UN Sustainable Development Goals, including through the way we operate our own business. Working Hours 35 hours per week, 9:30am to 5:30pm but additional hours may be required. We are happy to consider agile and flexible working patterns. Our approach to hybrid working allows for up to 40% of time working from home and 60% working in the office, please contact a member of the recruitment team to discuss further. Role Overview The firm is experiencing growth in both the volume and complexity of client surveys, supplier questionnaires and requests for information (RFIs) from across our global client base. We are looking for a highly organised and proactive Client Services Coordinator to help review, coordinate and prepare comprehensive, accurate and timely responses to these requests. This is an excellent opportunity for someone who enjoys bringing structure to complex information, building relationships across a global organisation and contributing directly to an outstanding client experience. You will work closely with subject matter experts across the business in areas including Responsible Business, Artificial Intelligence, Cybersecurity, Compliance, Business Development and Inclusion. Key Responsibilities Specific duties or responsibilities may be reviewed from time to time to reflect changes in personnel and management structure, staff location or services. All members of the firm participate in our Responsible Business program. Act as a central point of contact for client surveys, supplier questionnaires and RFIs. Coordinate accurate, complete and timely responses, ensuring that information provided to clients is appropriate and consistent. Liaise with subject matter experts to obtain specialist input and develop bespoke responses where required. Create, maintain and update a high-quality library of standard responses and frequently asked questions. General awareness and uses of Generative Artificial Intelligence including use of tools. Organise, prioritise and track requests from receipt through to completion, keeping relevant stakeholders informed of progress. Research and maintain historical questionnaire responses to support consistency, continuous improvement and good business practice. Respond to requests from lawyers and B