Client Services Associate - January 2027 at proSapient in Toronto, ON

Job description

Start Date : January 11, 2027 Hybrid Model – In Office Mon/Tues/Thurs Compensation – CA$55,000 base · CA$75,000 on-target earnings · Uncapped commission About proSapient proSapient is an innovative Expert Network and primary research platform, connecting clients with industry experts who provide the specialized knowledge and insights needed to make informed business decisions. Our clients include many of the world’s leading consultancy and private equity firms. Since our launch in 2017, we have continued to redefine Expert Networking through technology, including the development of the industry’s first AI-powered platform. Headquartered in the United Kingdom, proSapient employs over 300 people across four global locations in London, Raleigh, Toronto, and Lisbon. Our growth and innovation have been recognized by the Financial Times, Sifted, and Tech Nation, including recognition as a Future Fifty Company. We are continuously reimagining the Expert Networking space and remain at the forefront of technological innovation, committed to building the future of knowledge discovery. About the Job Looking to start your career in a fast-paced, high-velocity commercial role? Seeking to have an immediate personal impact, gain invaluable commercial skills, and build deep exposure to a diverse range of industries and business challenges? If so, our Client Services team is the right place for you. You will join as part of a dedicated onboarding cohort, starting your journey with two weeks of structured training and enablement designed to equip you with the tools, platform knowledge, and confidence you need before managing active client projects. As a Client Services Associate, you’ll act as the link between our clients and the expert knowledge they seek. You will manage multiple parallel workstreams from dealmakers, strategists, and consultants at top-tier organizations, understanding the expertise required, mapping complex industries, and engaging professionals before presenting them to the client. The role is highly client-focused, fast-paced, and results-driven. You will balance multiple live requests at once, communicate daily across industries, and execute with speed, precision, and strong commercial judgment. What is an Associate? Working closely with the Client Services Manager, you will take full ownership of client requests from the initial brief through to identifying, engaging, and qualifying relevant experts. Success requires moving quickly, adapting seamlessly when priorities pivot, and managing multiple projects effectively while delivering an exceptional standard of service. Your key responsibilities will include: Understand Client Needs: Understand client briefs, project objectives, and required expertise. Build enough commercial and market context quickly to effectively identify and target the right professionals. Identify the Right Experts: Leverage proSapient’s proprietary AI-powered platform, professional networks, and advanced sourcing channels to map industry value chains and surface top-tier experts. Engage and Qualify Experts: Spend a significant part of your day conducting outbound outreach via phone, email, and messaging. Ask targeted, probing questions to assess suitability and secure critical insights. Manage Client Projects: Balance multiple live requests, competing deadlines, and shifting priorities with urgency, composure under pressure, and strict attention to detail. Build Professional Relationships: Communicate with senior professionals across industries, developing the executive presence, persuasion, and relationship-building skills required to succeed. Deliver Results: Take absolute ownership of your individual targets and project outcomes, capitalizing on our uncapped commission structure to drive your earnings and promotion. What the job is really like: Be ready for a high-volume outbound environment where experts you contact won't reply, and some who agree will cancel. Clients often need experts within