Client Service Delivery Manager | EMEA Private Markets at Northern Trust in Limerick

Job description

About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Role/ Department: The Client Service Delivery Manager (CSDM) will sit within Northern Trust’s Private Markets segment and will have responsibility for the overall delivery of services to key franchise clients across Private Equity, Private Credit, Real Estate, Infrastructure and semi-liquid fund strategies. The role will act as a senior point of coordination between clients, Relationship Management and Northern Trust’s operational and specialist teams, ensuring that services are delivered consistently across jurisdictions and remain aligned with the complex structures, investment lifecycles and reporting requirements associated with Private Markets. The successful candidate will use their knowledge of asset servicing and Private Markets to anticipate client needs, provide informed guidance, strengthen service delivery and support the Relationship Manager(s) in identifying opportunities to broaden the relationship and generate additional revenue. The key responsibilities of the role include: Own the end-to-end service experience for assigned Private Markets clients and ensure effective connectivity across the client, Relationship Management and Northern Trust operational teams. Develop a detailed understanding of each client’s operating model, investment strategy and fund structures across Private Equity, Private Credit, Real Estate, Infrastructure and semi-liquid products. Coordinate service delivery across relevant functions, including Fund Accounting, Transfer Agency, Investor Services and AML, Custody, Depositary, Financial Reporting, Corporate Secretarial, Tax, Risk and Compliance. Plan and facilitate client meetings, service reviews, operational calls, due diligence visits and governance forums, including preparation of materials, documentation of decisions and timely follow-up of actions. In conjunction with the Relationship Manager(s), engage with client senior management on complex or sensitive matters, including service issues, error resolution, remediation and material change initiatives. Oversee the timely investigation, resolution and escalation of client queries and service issues, ensuring clear ownership, effective communication and appropriate governance. Maintain oversight of service delivery across key Private Markets activities, including investor onboarding, capital calls, distributions, commitments, drawdowns, closings, valuations, waterfalls, allocations, liquidity events and investor reporting, as applicable to the client mandate. Support semi-liquid fund servicing requirements, including subscription and redemption cycles, liquidity management dependencies, dealing timetables and coordination between transfer agency, fund accounting and investor servicing teams. Create, maintain and monitor Service Level Descriptions and key performance indicators, identify emerging service trends and drive sustainable improvement plans where required. Oversee fee billing and related service administration to support accurate and timely issuance, investigation and resolution of billing queries. Provide client-level coordination for new fund launches, additional closings, acquisitions, disposals, restructures, mergers, migrations, liquidations and other lifecycle events in part