Client Service Associate (Night-shift) at Dialectica

Job description

About Dialectica Dialectica is the global leader in insights on-demand. We enable investment and business professionals to access untapped market, competitive & customer insights powered by the world’s hardest to find experts, and cutting-edge technology. Our team of +1,400 professionals in 5 offices spanning 3 continents, works with top-tier investment funds, management consulting firms, and Fortune 500 companies around the globe. Driven by our mission to achieve unparalleled customer recognition, we are developing the most trusted and innovative knowledge-sharing platform in the world. Dialectica has been recognized as one of Europe’s fastest-growing companies by the Financial Times for 5 years in a row, a Top Employer for Recent Graduates by The Career Directory in Canada and a Best Workplace. Our Values As a company, everything we do is driven by a firm belief in the following values: Ownership Growth Mindset Teamwork Respect About the role We are looking for an experienced Customer Support professional to join our evening shift This member will initially be onboarded for the first few months with the day shift of our Client Service Team. The best candidate should be passionate, highly motivated, ambitious about a career in customer service in a commercial setting. This person will join the Client Service Team remotely, in order to enhance the quality of services that Dialectica offers. As a evening shift member you will be a liaison between our clients in EU region and experts with deep industry knowledge. You will be responsible to evaluate clients’ needs, conduct desktop research on companies and markets as well as facilitate the communication between Industry Specialists and our Clients. You will also learn how to manage a client base of established strategy consultancies and /or corporates. This is a fast paced, client facing, and communication heavy role with a focus on effectiveness, organization and lead generation. You will be generating value and facilitating Dialectica’s swift client response mindset as we expand our reach and create opportunity in multiple geographies. Working Schedule: 5pm to 1am Responsibilities Understand client business knowledge gaps and needs and report back with a high-quality expert profile briefing Perform critical research into markets and companies around the globe using networking, social media and internal tools Assist clients with their requests via phone and email Prepare a list of possible leads for our client Investigate and resolve any issue faced by our customers and inquiries about their projects Handle the communications agenda between industry specialists and our clients Maintain high quality work and delivery standards aligned to organizational requirement About the Client Service team The Client Service team is the revenue epicenter of our business. A career in the Client Service team at Dialectica is more than just a job; it’s an opportunity to build an accelerated career, unlock competitive performance compensation, and develop key core skills across an array of competencies in sales, professional communications, client relationship management, project management, account management, and people management. Hard work, drive, and commitment to delivering value will put you on track to develop into a Manager at an accelerated rate. Requirements What we look for At Dialectica, we don’t believe in a “one size fits all” approach to hiring. Our Associates come from extremely diverse backgrounds and typically display the following qualities: Academic achievement gained in any undergraduate field A natural negotiator and salesperson Participation in extracurricular activities with proven records of leadership Strong interest and passion for the business world evident through your studies, internship or extra-curricular activity A development mentality to view setbacks and short term challenges as learning opportunities for growth A client service mentality, which means you are